Assistant Service Manager - Shop Foreman

At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

SUMMARY 

Responsible for maximum customer satisfaction by ensuring effective and proper vehicle repairs and maintenance of all shop equipment in order to run an efficient and profitable service department.  Ensures customer satisfaction by ensuring vehicle repairs are done properly, quickly and efficiently. Ensures the safe, efficient and profitable operation of the service department by overseeing practical function of the service department. Administrative Duties include the following:

• Assist Advisors and Service Manager with customer concerns, test driving with customers, advising customer on technical issues, service lane diagnosis all to help direct workflow.
• Check to ensure that all Multi-Point Inspection Sheets are filled out fully and correctly.
• Monitoring all repairs to ensure all are documented correctly on the repair orders.
• Responsible for monitoring all recall information and carrying out any action needed.
• Understand and comply with all manufacturer warranty and policy procedures.
• Assist Service Manager in training of all Technicians, make sure that all self-studies are completed in a timely manner.
• Responsible for checking on all repair orders that are carried over and parts that arrive for them the next morning.
• Understands, keeps abreast of, and complies with federal, state, and local regulation, such as hazardous waste disposal, OSHA Right-to-know, etc.
• Assures the technicians refer to service history, inspects vehicle, and recommends additional needed service.

QUALITY CARE DUTIES include the following:

• Ensuring shop cleanliness and organization.
• Maintain/inspect Fixed Right First Time Metric.
• Monitor express service times to ensure quality

GENERAL CARE DUTIES include the following:

• Comeback vehicles should always be treated as a HIGH priority and logged in the Comeback Report.
• Reports any and all safety issues immediately to management
• Monitor shop and service parking condition daily and report any problems or concerns.
• Ensure proper care, storage, and inventory of all special tools, and repair or replace as needed.
• Keeps abreast of all new tools and equipment available and recommends purchase when needed.
• Operate all tools and equipment in a safe manner.
• Ensure that all Technicians use proper eye, hand, and body protection when using products that require protection.
• Ensures that vehicles are parked in assigned areas, windows up, locked, keys are marked properly, and put in proper place.
• Responsible for the proper and secure closing of the shop every evening
• Promote utilization of the resources of ETMs, and Service Manuals as needed to keep Technicians on track.
• Responsible for the delivery of parts to technicians when shop load warrants that they continue to work on customer’s vehicles.
• Be a liaison between the Service Advisors, customers and the Technicians to facilitate smoother running shop.
• When needed, communicate with Service Advisors when a Technician seizes an opportunity for an up sale.
• Help to create an atmosphere of mutual respect and a positive work environment.
• Good personal hygiene and a professional appearance is a must when greeting and working with customers. This helps to build a favorable working relationship between the customer and the dealership.

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.