Product & Agricultural Technical Support Specialists

Product & Agricultural Technical Support Specialists BH Job ID: BH-3753 SF Job Req ID: Technical Support Specialist Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title Technical Support Specialist Location Remote Job Overview Provide training and customer support for all Maximus products. Work with distributors and end users. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns. Responsibilities Handle incoming tech support calls via Zendesk software and emails Coordinate with USA & Canada support teams and follow up with Zendesk support software Work closely with the Technical Service Manager to coordinate project plans and training Provide guidance and follow-up to distributors and customers to optimize system performance Train equipment installers on building and equipment setup Train customers/end users on product functions Follow-up with key accounts/integrators for additional training needs Collaborate with sales team and distributors to provide optimal project solutions Requirements Associate's degree 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience Valid USA driver's license Core Competencies Willing to work with low voltage components, basic electronic knowledge, tools, multimeter Industry Knowledge Familiarity with smart controllers on swine and/or poultry Preferences Bilingual English and Spanish (or French) preferred. Travel & Work Arrangements/Requirements Preferred location: Midwest territory Remote position Pay Range The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. Benefits We offer a comprehensive benefits package supporting health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Equal Opportunity Statement Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. #J-18808-Ljbffr Ingersoll Rand