Clerical Assistant 3

The Position

Are you looking for a great opportunity to utilize your experience and knowledge to perform complex clerical work at an agency that stresses the importance of ethics, integrity and accountability? If so, this is the position for you! This Clerical Assistant 3 position at the Office of State Inspector General (OSIG) performs complex clerical work which supports our investigative programs. This position requires knowledge and application of Department of Human Services (DHS) and OSIG procedures and systems, call center experience, knowledge of various software packages, and the ability to exercise independent judgment throughout the course of its duties. Join us and be part of a mission-driven office where your organizational strengths make a real impact.

Description Of Work

This position supports the Program Integrity Division by handling detailed clerical work that keeps operations organized and responsive. You will apply office procedures, computer skills, and independent judgment to help manage calls, records, and case information. As a Clerical Assistant 3, you will perform the following duties:

• Call Handling: Respond to calls on specialized phone systems and assist callers with clear and careful communication
• Record Management: Maintain files, update case data, and organize information for staff use
• Data Entry: Input tips, referrals, payments, and claim information into required systems
• Claim Support: Explain claim details, gather documentation, and assist with repayment arrangements
• Research Tasks: Review various systems to check information and prepare details for staff review
• Office Assistance: Support coworkers by answering questions and helping with daily clerical tasks

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to eight days a month based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

Qualifications

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• One year experience in a call center environment.
• Adhere to the values and ethics of the OSIG.
• Solid written and verbal communication skills.
• Ability to multi-task.
• Experience analyzing electronic data and creating and/or manipulating Excel data spreadsheets.
• Experience working with Department of Human Services databases or systems such as CIS or ARRC.
• Customer service experience.
• Experience handling and/or maintaining confidential information.
• Experience proofreading documents.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
• Please note: Due to Act 29, the selected candidate will have limited law enforcement powers, which require all employees with access to agency systems to undergo fingerprinting and an in-depth background check to include criminal, tax, and credit history.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. If no applicable union-covered bidders apply, other applicants may be considered.

• Seniority rights apply for Clerical Assistant 2s
• Seniority/Promotion Unit: 101

How To Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.