Front Office Manager

Front Office Manager Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Duties and responsibilities related to the Front Office Manager role As Front Office Manager, you will oversee the day to day operation of the hotel’s Front Office, ensuring every guest enjoys a seamless, personalized and memorable experience from arrival to departure. At Great Scotland Yard, the Front Office is far more than a reception area. It is where every guest’s journey begins, and you will play a vital role in delivering the intuitive, thoughtful service that defines luxury hospitality. You will be responsible for the Front Office, Concierge and Guest Experience functions, ensuring each area consistently delivers the highest standards of service, presentation and guest care. From welcoming VIPs and resolving guest requests with confidence to anticipating individual preferences, you will help create experiences that exceed expectations and leave lasting impressions. You will continuously seek opportunities to enhance the guest journey, driving service excellence through attention to detail, operational efficiency and a genuine passion for hospitality. By coaching and supporting your team, monitoring guest feedback and championing a culture of personalized service, you will help maintain Great Scotland Yard’s reputation as one of London’s most distinctive luxury hotels. About you You are passionate about luxury hospitality and understand that exceptional service is defined by the smallest details. With experience in a premium or luxury hotel environment, you instinctively anticipate guest needs, remain calm under pressure and take pride in delivering warm, intuitive and personalized experiences that create lasting memories. You bring strong operational expertise together with a natural ability to build relationships with guests, colleagues and partners alike. Whether welcoming a returning VIP, resolving a complex guest request or ensuring the smooth running of a busy Front Office, you consistently lead by example with professionalism, confidence and genuine care. Above all, you are committed to creating exceptional guest experiences. You thrive in a fast-paced luxury environment, enjoy developing others to deliver their very best and take pride in maintaining the impeccable standards, individuality and character that make Great Scotland Yard one of London's most iconic luxury hotels. Benefits you will enjoy as a Front Office Manager 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty in our colleague restaurant Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide Next Steps Apply today for this Front Office Manager role and start your journey with Hyatt Hotels! #J-18808-Ljbffr