Receptionist

Job Description

Job Description

JOB DESCRIPTION

The receptionist is responsible for providing a friendly and exceptional customer service to

our clients. Client satisfaction is essential to the clinic’s success as a whole. That satisfaction

should also extend internally to co-workers as well as outside vendors, etc. As the

receptionist, all duties will center on client communication and understanding. This

position will need a candidate whom possesses excellent communication skills along with

organization and the ability to multi-task multiple duties while remaining alert and

responsive to clients.

EDUCATION & QUALIFICATIONS

High school diploma or GED is required.

Basic employee professionalism: time management, accountability & adaptability

Previous customer/client service experience required, preferably in a veterinary clinic

Computer & Software skills required: Microsoft Applications, E-mail, PIMS, and other

software programs.

Proficient in financial calculations and working a credit card system.

Communication and listening skills.

Maintaining a calm demeanor and the ability to handle conflicts and difficult situations.

Possess a teamwork oriented, positive attitude

DUTIES & RESPONSIBILITIES

Demonstrate excellent customer/client service at all times.

Communication with clients face-to-face, text, e-mail, phone, & other applications.

Address client concerns and complaints professionally.

Maintain compassion, empathy, & understanding

Basic office skills: multi-line phone system, restocking, mail (incoming/outgoing),

operating office equipment, scheduling/appointments, organization.

Performing financial transactions; credit card & cash handling. Ability to run all reports.

Understand all clinic policies, along with financial policies

Cleaning/janitorial actions in waiting area/front half of clinic, employee bathroom &

breakroom: Maintain a clean and organized work station & waiting area.

Perform any other duties necessary in relation to the success of the clinic.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.