Assistant Director

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The mission of the Office of Financial Aid and Scholarships at UNCG is to assist students in reaching their academic goals by serving as as primary advocates for students and families as we assist in removing barriers to receiving financial assistance. The Financial Aid Office works to meet these goals by embracing technology, reviewing and improving procedures, and ensuring compliance with state and federal regulations. Position Summary The Assistant Director for Loan Processing role requires the coordination and administration of the Federal Direct Loan Program, private education loan processing, award generation/revisions, verification of the appropriate disbursement of loan funds, and ensuring that loan eligibility is maintained throughout the financial aid process. This position is required to lead/contribute to the development and implementation of awarding guidelines and policies and procedures and serves as the primary subject matter expert and loan knowledge resource for the office. In addition to their supporting the office, the position is responsible for the training and supervision of one permanent SHRA employee (Loan and Accounting Senior Financial Aid Counselor). Oversight of the Loan programs is a highly compliance-related position where there is a high likely of a state/federal audit review. Accuracy, expert knowledge of state/federal regulations, problem solving skill, and an aptitude for attention to detail are critical skills in this role. Minimum Qualifications Relevant Master’s degree or relevant Bachelor’s degree and two years of experience in Financial Aid, Higher Education, or a related field. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Master’s Degree and five years of relevant financial aid experience. Special Instructions to Applicants Recruitment Range Recruitment Range $58,000 - $60,890 Org #-Department Job Open Date Job Open Date 06/23/2026 For Best Consideration Date Job Close Date Open Until Filled Yes FTE FTE 1.000 Type of Appointment Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year Number of Months per Year 12 FLSA FLSA Exempt Key Responsibilities ________________________________________________________________________________________________________________________ Percentage Of Time Percentage Of Time 25% Key Responsibility Oversees the end‑to‑end processing of Federal Direct Subsidized, Unsubsidized, and PLUS Loans to ensure accuracy, timeliness, and regulatory compliance. Monitors Direct Loan origination, disbursement, reconciliation, and reporting activities in coordination with Student Accounts and the U.S. Department of Education. Supports the resolution of complex Direct Loan issues related to eligibility conflicts, over awards, impacts from the return of Title IV funds (R2T4), and post-disbursement adjustments. Ensures accurate setup and maintenance of loan parameters, academic year definitions, and disbursement schedules in the student information system. Percentage Of Time Percentage Of Time 20% Key Responsibility Administers institutional processes for private educational loans in accordance with Truth in Lending Act ( TILA ) requirements and institutional policies. Reviews and certifies private loan requests to confirm cost of attendance, eligibility, and compliance with federal and state consumer disclosure requirements. Coordinates with lenders, servicers, and students to resolve private loan certification and disbursement issues. Percentage Of Time Percentage Of Time 20% Key Responsibility Interprets, implements, and enforces federal Title IV regulations, U.S. Department of Education guidance, and applicable North Carolina policies related to student loans. Develops, maintains, and documents loan‑related policies and procedures to support compliance, consistency, and audit readiness. Leads preparation for internal reviews, state or federal program reviews, and annual audits related to Direct and private loans. Monitors regulatory changes and recommends operational updates to ensure ongoing compliance and risk mitigation. Percentage Of Time Percentage Of Time 15 Key Responsibility Analyzes loan volume, default risk indicators, and processing trends to inform operational and strategic decision‑making. Prepares loan‑related reports and recommendations for the Associate Director of Financial Aid Operations. Supports office‑wide initiatives to improve efficiency, compliance, and student service outcomes. Percentage Of Time Percentage Of Time 10% Key Responsibility Supervises, trains, and evaluates the Senior Financial Aid Counselor responsible for Direct Loan processing to ensure high performance and regulatory adherence. Provides guidance and quality control oversight to support the department in providing accurate counseling, processing, and customer service. Fosters staff development through coaching, cross‑training, and clear performance expectations. Percentage Of Time Percentage Of Time 5% Key Responsibility Advises students and families on loan options, borrowing limits, repayment obligations, and responsible debt management. Collaborates with campus partners to support financial literacy initiatives and consistent loan messaging. Serves as a loan subject‑matter expert for the Office of Financial Aid and related campus stakeholders. Percentage Of Time Percentage Of Time 5% Key Responsibility Performs other duties as assigned to support the mission and operations of the Office of Financial Aid. ADA Checklist R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%). Physical Effort Work Environment Inside - C Required Documents Resume/CV Cover Letter List of References Optional Documents Supplemental Questions * Please indicate how you learned of the vacant position for which you are applying: UNCGjobsearch Website Greensboro News & Record Carolina Peacemaker Other Newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal NCWorks.gov UNC System Job Board Other Online Job Board Personal Networking Other * If you selected "Other", please provide the name of the resource here. (Open Ended Question) * Are you eligible to work in the United States without sponsorship? Yes No * Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro? Yes No #J-18808-Ljbffr