Senior Customer Success Engineer

Why join us?Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick.Role PurposeThis role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries.Key ResponsibilitiesDrive customer success and stickinessOwn technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value.Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably.Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.Improve how we deliverIdentify recurring technical patterns across customer integrations, propose and participate in standardisation efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account.Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific.Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception.Required Skills & ExperienceTechnical SkillsProven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.Comfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases.Able to navigate a wide variety of enterprise system architectures, data models, and integration patterns.Confident reading API documentation and building or troubleshooting API integrations in enterprise environments.Background spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders.Behavioural SkillsTranslates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders.Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail.Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems.Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology.Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes.Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately.AI SkillsUses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster.Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying.Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction.BenefitsAt Mitti, we care about people and growing the team, through:Equity with high growth potential, and a competitive salary,Hybrid working arrangements with flexibility,Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.You'll also receive other perks such as:Remote flexible working arrangementsWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team eventsTable tennis, board games, gym sessions, book club, and pet-friendly offices.We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with youYou can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.LocationManchesterEmployment TypeFull timeLocation TypeHybridDepartmentGTMCustomer Success