Branch Manager

Job Description

Job Description

Job Summary:  Oversees all aspects of branch performance. Increase the bank’s market share by maximizing sales opportunities through relationship management and business development efforts. Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees. Ensure the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Promote the Bank through active participation in the surrounding community. This role is externally focused on building the branch deposit base, but responsible for overall branch performance.

Qualifications: 

To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. The position responsibilities outlined here are in no way to be construed as all encompassing. Additional duties, responsibilities and qualifications may be required and/or assigned as necessary. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Primary focus on business development and relationship building through promotion of NB products and services to customers and prospects in the community
• Identify and facilitate lending opportunities with new and existing customers; consumer and business
• Develop strong relationships with existing customers; establish and maintain a network of contacts in market area to find prospect leads and generate referrals
• Actively involved in coaching and development of branch staff to ensure consistent, measurable results
• Conduct performance evaluations, recommend salary/bonus adjustments; counsel/discipline employees when needed; coordinate branch staff training when needed.
• Represent the bank at community functions to and develop new business, both during and after bank hours
• Assist in facilitating meetings between clients or prospects and appropriate bank personnel
• Demonstrate best-in-class customer experience and ensure the same of branch team through consistent and effective coaching/development of branch staff
• Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
• Manage and execute the process of assisting customers with issues and/or questions relating to their accounts
• Ensure branch safety and soundness through adherence to audit, regulatory and procedural guidelines
• Maintain an environment that fosters teamwork
• Manage and support the professional development of all Branch Team members 

• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Highly motivated and experienced manager
• Fluent in written and verbal English communication skills 
• Demonstrate and promote high ethical standards and behaviors
• Participation in community organizations and events both during and outside of business hours
• Ability to build strong relationships across the organization and in the community
• Exceed customer service expectations 
• Adapt to change
• Proven track record with sales and new business development 
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments 
• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
• Ability to adhere to Needham Bank’s Core Values ( Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing )

EDUCATION & EXPERIENCE

• Bachelor’s degree highly desired or equivalent experience/combined education required (banking industry experience highly preferred) 
• 5 plus years’ experience as a successful branch manager 
• 5 plus years of management and/or leadership experience
• Extensive background in bank operating policies and procedures, banking regulations (state and federal
• Proficient in Microsoft Office 

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Be able to lift 30 pounds

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off  (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program.  We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer.  Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.