Implementation Consultant

We’re Hiring for an Implementation Consultant (Go-Live & DSO Support) Location: 80% Travel Required (Multi-Site Dental Environments) We are seeking a hands-on, operationally focused Go-Live Support Specialist with direct experience in dental practice management software to support multi-site dental organizations during Dental Practice Management System (DPMS) conversions. This role is centered on on-site go-live execution, workflow stabilization, and driving user adoption across practices. You will work directly with office staff, providers, and implementation teams to ensure a smooth transition and minimize disruption to daily operations. Overview This role supports dental organizations during practice management system implementations and go-live events. You will work directly with dental practices to stabilize operations, improve workflows, and drive user adoption during system transitions. This is a hands-on consulting role in a fast-paced environment supporting multi-site dental platforms and DSOs. Key Responsibilities Act as the main point of contact between practice teams and IT or implementation teams Support front office, clinical, and revenue cycle workflows during system transitions Troubleshoot system and workflow issues in real time during go-live and stabilization periods Validate data migration, including patient records, insurance, scheduling, imaging, and clinical documentation Support daily workflows, including scheduling, check-in and check-out, treatment planning, charge entry, payment posting, and claims Identify workflow gaps and adoption risks and provide structured feedback to leadership and implementation teams Deliver hands-on training and support to drive user adoption Document issues, risks, and operational challenges during implementations Required Qualifications Experience working in a Dental Service Organization or multi-site dental environment Hands-on experience with dental practice management systems such as Denticon, Eaglesoft, Dentrix, Open Dental, or CareStack Experience supporting PMS implementations, conversions, or go-live events Strong understanding of dental operations, including front office and clinical workflows Ability to work in a fast-paced, high-change environment Strong communication skills working with providers, office managers, and operational leaders Preferred Experience Background in dental consulting or practice operations Experience with software migrations, integrations, or system rollouts Exposure to revenue cycle workflows, including billing and insurance processes Experience supporting multi-location or enterprise dental platforms Travel required to support on-site go-live events Consulting-focused environment supporting multiple client locations #J-18808-Ljbffr