IT Operations Support Specialist

Responsibilities Support a multi-shift manufacturing operation with flexibility for days, nights, and weekends as needed. Provide technical support for plant applications, infrastructure, operating systems, and end-user tools; troubleshoot incidents; analyze system and process issues; coordinate escalations; and work closely with business IT, plant owners, engineers, and global support teams to prioritize fixes and continuous improvement opportunities. Maintain, enhance, and integrate plant applications and hardware, support Cisco network equipment, Windows/Linux physical and virtual servers, and IIOT deployments using iOS and Android devices. Develop accurate support documentation, follow standard support processes, and assist with workload coordination across the site IT team. Qualifications & Skills Candidates should be eager to learn manufacturing operations, adapt quickly to new technologies, and work effectively in a fast-paced, high-pressure environment. Strong communication, multitasking, problem-solving, customer support, and cross-functional collaboration skills are essential, along with the ability to engage all levels of plant leadership, hourly teams, and global IT partners. Preferred or learnable technical skills include server administration (Windows/Linux), Cisco networking, Active Directory/ADFS, virtual servers, Mac/iOS/Android support, Office 365, SharePoint, PowerShell, Power BI, HTML, and basic scripting or automation concepts. Experience with Dell/HP hardware, plant automation, manufacturing execution systems, and our manufacturing systems is a plus. Experience Required Specialist Exp: 5+ experience in relevant field Education Required High School Diploma / GED Benefits Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match #J-18808-Ljbffr FastTek Global