Sales Consultant

PART 1 INTERNAL JOB DESCRIPTION MAJOR CHALLENGES Building and nurturing a loyal client base during the first 5 years. Product knowledge and knowledge of competitive products. PROSPECTING Networking to acquire outside contacts to develop leads and generate new prospects. Lead management process - Follow up with prospects to thank them, identify their needs, gain their trust, provide information, update on product availability, etc. SALES Promptly and courteously meet and greet customers. Profile customers - effectively identifies customer needs and accurately inputs this information into the dealer management system. Presentation - perform walk-around to present features. Take customers on demo rides. Introduce customers to Floor Manager. Research inventory and assist customers with selection of vehicles. Negotiate sales price (includes down payments and giving an estimate) Assess the condition of the trade in and negotiates value. (New Car sales only) Introduce customers to Financial Services Consultant (F&I). Meet or exceed minimum sales quota. Effectively handles phone prospects to secure an appointment. Effectively executes variety of responsibilities. DELIVERY Coordinate delivery with VPC/Service to ensure that the delivery date is met. (New Car Sales only) Establishes delivery date and keeps customers informed of delivery status on a regular and timely basis. Inspect vehicle to ensure it is properly prepped and vehicle is as ordered. Explains features, warranty and servicing requirements of the vehicle at the time of delivery. Introduces or informs the customer to the service department (department hours, how to make an appointment) including service consultants, if available. New Car Sales only & Toyota, Scion, Subaru, Chevrolet & Lexus vehicles used cars only) Assist with vehicle pick up from VPC/Service department/other locations, as needed. (New Car sales only) Major Job Functions and Tasks CUSTOMER SATISFACTION Provide all customers with a positive sales experience to achieve individual and dealership CSI goals. Build customer loyalty and trust through personalized service, attention to details, and follow-through. Effectively and tactfully identifies customer's needs. Takes all the necessary actions to secure the vehicle that meets their needs, and addresses their concerns, issues, and questions in the shortest possible time with courtesy, tact, and composure. Deliver a quality-control checked vehicle to customer on the promise date, provide a thorough explanation of products and services, and answer customer's question Schedules and informs customers of the first service appointment. (New Car only) Ensure the customers' vehicles are clean and ready for delivery as scheduled. Contact customer within 48 hours after delivery. ADMINISTRATIVE Sales orders - accurately documents customer vehicles and price information. Assist with answering phones. Scheduling appointments. Contacts customers that did not show up for appointments to reschedule. Completes Ups cards and submits on a timely basis. Inputs all prospect/customer information into DealerTrack, appointment calendar, and implements daily work plan consistently and accurately. Assist in obtaining completed documents (customer signature). INDUSTRY KNOWLEDGE Keeps abreast of: Product knowledge including warranty of vehicles and compliance with State and federal laws affecting car sales. Advertising and promotional campaigns. b. Acts with professionalism, integrity, honesty, and respect. c. Acts in accordance with the Role of Officers and Managers SERVCO SHARED VALUES a. Leading by Values. Major Job Functions and Tasks MISCELLANEOUS FUNCTIONS Other duties as assigned. Leads by example. Actively promotes Servco's Shared Values. (e.g. builds teamwork, recognizes accomplishments, keeps employees informed, motivates the team, makes improvements). Participates in special projects and committees. Maintains good attendance. Complies with all company policies, procedures, standards of conduct and house rules, and meets performance expectations. At minimum, maintains satisfactory performance and strives to exceed performance expectations. Responsible to improve job skills and job knowledge through reading and attending training. Abides by all state and federal laws. Attends and actively participates in meetings. Assists with maintaining lot. Maintains a neat and professional work area. Shuttle cars as needed. Actively participates in the Car Care Clinics and Car Shows. (New Car Sales) Demonstrates professionalism Is well groomed and dresses professionally in accordance with company dress standards. (e.g. neat & tidy appearance, shoes polished, etc.) Attends training classes. QUALIFICATIONS: High School graduate or equivalent. Preferred Education - Any higher level education Minimum work experience: 1-3 years. Education can be substituted for work experience. Required Certification, Licenses, Etc: Driver's License - Type 3 (able to drive standard and aut #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)