EDI Services Specialist

EDI Services SpecialistThis position is an EDI (Electronic Data Interface) customer service-oriented professional that provides first-level EDI support through phone, email and chat for EDI related processes supported through various services and systems for internal customers, service vendors and other companies within the industry.Position Accountabilities:Provides exceptional customer serviceComprehensive understanding of X12 and EDI Standards for railProvides technical support for customer and rail operations EDI (Electronic Data Interface) transaction setsImplements proactive problem resolution measures for internal and external customersAbility to manage multiple tasks at times of adversityAbility to work cross functionally with internal stake holders to drive change aligned with the organization's initiativesEfficient in MCS, EMS or ITXAdapts well to changeAbility to work independently and as a team to complete daily taskManage customer accounts from Canada, US and MexicoEscalates and provides critical incident support as neededFollows up with customers, provides timely updates and sees problems through to the endEnsures proper documentation of incidents, emails, requests, and follows established ticketing processesPosition Requirements:Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience, or Associate's degree (A.A.) or equivalent from two-year college or technical schoolMCS, EMS or ITX foundational knowledge (1) year is requiredBi-lingual communication skills in both English and Spanish (both written and spoken)Experience with providing support over the phone, (2) years preferredCustomer service or call center experience, (2) years preferredExperience communicating technical information to non-technical audience, one (1) year preferredBasic foundation knowledge of the rail or transportation industry (2) yearsWorking Conditions:This position has a regular full-time schedule working Monday – Friday during one of the shifts below:7AM – 4PM8AM – 5PM9AM – 6PM11AM – 7PMThere may be a need for occasional work after hours or weekendsThis position may require minimal international travel to Canada, US and Mexico up to 20% of the time per calendar year.