Security Manager

Security Manager (SSL)

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Security Manager (SSL) to lead security operations for a key client in Manhattan, NY. This role is responsible for contract compliance, operational performance, and financial targets. The ideal candidate is a seasoned leader with experience managing high-profile client accounts, mentoring managers, and building a strong culture of service and accountability, while serving as the primary client liaison. The Security Manager will oversee day-to-day operations, lead and develop a team of security supervisors and officers, drive operational improvements, monitor key performance indicators (KPIs), manage budgets, and partner with HR, Training, and Compliance to ensure alignment with corporate standards.

Benefits:

We believe in investing in our people. When you join Securitas, you'll receive: Competitive Salary: $110,000 - $114,753 annually

Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401K with company matching

Career Growth: Continuous training and leadership development programs. Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Essential Duties and Responsibilities

• Develop and achieve weekly, monthly, and quarterly operational goals.
• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.

Performance Management

• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Other Responsibilities

• Manage daily staffing and administrative functions for assigned locations.
• Conduct quality assurance inspections and monitor Security Officer performance.
• Serve as a liaison between Securitas and client representatives.
• Oversee the training and operations of Field Supervisors and Security Officers.
• Ensure compliance with company policies, post orders, and contract requirements.

Qualifications

• Bachelor's degree in Criminal Justice, Business Administration, or related field is required.
• 8-10 years of law enforcement and/or military experience is required.
• Experience in security operations or scheduling is a plus.
• Current driver's license with a clean driving record.
• Strong customer service orientation with effective problem-solving skills.
• Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
• Excellent verbal and written communication skills.
• Demonstrated ability to hire, develop, motivate, and retain staff.
• Availability to respond to emergencies outside normal working hours.

If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place.