Store Manager (Master Esthetician License Required)

Job Description

Job Description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

Position Overview

As a Store Manager, you are responsible for leading daily operations, developing a high-performing team, driving financial performance, and delivering an exceptional guest experience. This role is ideal for a motivated leader who thrives in a fast-paced environment, is passionate about coaching and development, and is committed to maintaining the highest brand standards. Growth mindset is a must!

Operations Responsibilities

• Consistently delivers an elevated client experience and sets the standard for customer service across the team
• Owns and drives key business metrics daily, including service revenue, average ticket, client count, rebooking percentage and retail performance
• Identifies and acts on opportunities for business growth through staffing, scheduling, coaching, and operational improvements
• Manages all aspects of team performance, including recruitment, onboarding, training, performance management
• Ensures compliance with all company policies, health and safety regulations, and brand standards
• Conducts regular performance reviews and provide direct and actionable feedback and holds the team accountable to clearly defined goals
• Builds and manages strategically to maximize coverage, productivity and revenue during peak hours
• Oversees inventory management to ensure optimal stock levels, minimize loss and support retail goals
• Supports forecasting sales goals, growth opportunities and operational planning

Financial Management

• Partners closely with ownership to execute revenue goals and overall business strategy
• Actively monitors financial performance reporting and identifies opportunities to increase revenue, improve efficiency and manage costs
• Implements and reinforces strategies that drive profitability, including elevated services, enhancements, memberships, packages and retail performance

Customer Experience

• Ensures the delivery of high-quality services and an exceptional guest experience
• Addresses guest concerns professionally and resolve issues in a timely manner
• Fosters a positive, welcoming, and team-oriented environment for both guests and staff

Leadership, Training & Development

• Washington Master Esthetician License required
• Leads from the front by performing services, setting the tone and modeling expectations
• Coaches the team in real-time to improve performance, confidence and productivity
• Identifies growth opportunities for each team member and supports ongoing professional development
• Ensures full and active participation in all required technical and product training, maintaining brand and service standards
• Conducts thoughtful interviews to build a high-performing, culture-aligned team

Marketing & Community Engagement

• Partners with ownership to execute local marketing initiatives that drive client acquisition and retention
• Supports local events, promotions, partnerships to increase visibility, bookings and membership growth
• Assists with social media and community outreach efforts to build long-term relationships

Qualifications

• Active Master Esthetician License required
• 2+ years of salon or spa management experience required
• Strong communication, organizational and problem-solving skills
• Proven ability to coach, motivate and develop a team
• Passion for skincare, guest experience excellence and team development

Job Details

• Full-Time with nights and weekends required
• Compensation: $28-$32 per hour + gratuities + commissions + performance bonuses

Benefits

• Health Insurance Allowance
• Paid Time Off (PTO)
• Service and Product Discounts