Admissions Director

Job Opportunity at Solaris HealthCare Plant City

Solaris HealthCare Plant City is now hiring. We are looking for caring and compassionate individuals to provide outstanding care to our residents each and every day. We are located at 701 N Wilder Rd., Plant City, FL 33566. In the heart of Strawberry Capital! Awarded Eli Facility Leadership Award Proud Partner of the Tampa Bay Buccaneers – join the spirited KARE KREWE of Plant City! You'll love being part of our team—and you may also qualify for these amazing benefits: Affordable Health, Dental & Vision Insurance (family options included) Advanced Pay -get paid when YOU want 401k with Company Match -plan for your future Generous ETO, Holidays & Sick Time -we value work life balance Tuition Reimbursement -invest in your growth Life Insurance & Disability Coverage -peace of mind for you & your family Uniforms Provided & Perks Programs -we've got your covered Shift Differentials depending on location, position & shift! Join a team that invests in YOU - your health, future & your success! This role requires Florida AHCA Clearinghouse background screening.

Purpose of Your Job Position

The primary purpose of your job position is to build and grow census and quality mix by developing the market and providing prospective residents and/or responsible parties with appropriate information and assistance to choosing the nursing center, in accordance with current federal, state, and local standards, guidelines and regulations, and Solaris HealthCare's established policies and procedures.

Job Functions

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Duties and Responsibilities

• Completes all assigned tasks in a timely manner as instructed by supervisor.
• Adheres to work schedules in completing and performing assigned tasks.
• Cooperates with department personnel, as well as other facility personnel to ensure that services can be adequately maintained to meet the needs of residents.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as calm environment throughout Solaris HealthCare.
• Treats residents, residents' family members, visitors and fellow employees with courtesy, respect and dignity.
• Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services.
• Notifies facility when late arrival to or absence from work according to established center policy.
• Adheres to established employee policies.
• Adheres to established dress code (business attire).
• Meets acceptable center attendance requirements.

Residents Rights

• Ensures that all care is provided in privacy.
• Alerts residents before entering residents' rooms.
• Reports all grievances and complaints made by residents to supervisor.
• Reports all allegations of resident abuse and/or misappropriation of resident property.

Care Transition Process

• Contacts every referral and family to share information about services, answer any questions, issues or concerns. Invites families to tour and meet the team.
• Coordinates with Care Transition Coordinator to ensure a smooth transfer from hospital/ SNF or home to Solaris.
• Assists in obtaining all necessary prescriptions, 3008 & PASRR prior to patient's discharge from hospital.
• When patient's needs cannot be met, makes alternate recommendations in the community.
• Ensures each resident is clinically & financially approved.
• Enters in or works with Admission Coordinator to enter demographic data into Matrix prior to admission.
• Maintains a thorough knowledge of the center's products and services, acuity capabilities and physician relations.
• Takes active role in Morning Meeting. Shares prospective admission information, any issues that will need to be addressed by the team.
• Evaluates center physical environment through weekly rounds and discusses any issues with Administrator
• Maintains an educated understanding of all payer sources and their impact on revenue.
• Meets regularly with nursing to discuss clinical service levels.
• Ensures consistent and effective process for coordination of admissions and bed management with appropriate departments and staff.
• Maintains a working knowledge of the admission criteria of the acute rehabilitation hospitals, assisted living centers, home health and hospice in order to assist residents and families to make informed decisions.
• Reviews the PASRR for accuracy and makes any corrections in KEPRO portal
• Work with CTC & Admission Coordinator to meet 15 minute response time expectation for electronic referral systems such as Allscripts, NaviHealth & Ensocare
• Proficient in Matrix, MVP, FDLE, all payer verification systems, Entrypoint, KEPRO, and all electronic referral systems used by the facility.
• Financial disclosure form is completed on long term admissions to ensure Medicaid eligibility.
• Oversees the admission process and paperwork is completed appropriately and within 48 hours of admission.
• Consistently employs Solaris Customer Relations techniques in all encounters, leading to an appropriate customer commitment
• Preplans all calls
• Completes the "Investigate" Step
• Determines customer's needs
• PROPOSES Action plan
• Handles Objections
• Obtains commitment
• Conducts post call planning and follow up
• Primary responsibility is to develop relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the center. Main contact may be at the facility or via telephone. Effectively networks with current and past customers to solicit referrals
• Customer relations meeting quota is met each month.
• Maintains awareness of admitting and attending physician's opinions and challenges.
• Actively seeks out and identifies new referral sources.
• Maintains a current prioritized account list
• Attends after hours networking events with Care Transition Coordinator partner.

Budgeted Census

• Quality Mix (Private, Medicare, Insurance) at/above budget.
• Total occupancy at/above budget

Customer Relations Process

• Maintains up to date customer profiles on existing referral sources
• Captures and follows up on seminar leads
• Effectively uses data systems to manage referral source information.
• In conjunction with CTC, schedules and leads effective presentations to educate the community. Minimum 2 events per month
• Actively manages long and short term inquiries to establish relationships resulting in quality admissions.
• Reviews discharges for possible re admission and actively manages high potential prospects Discharges reviewed for financial eligibility and likelihood for re admission.
• Appropriate prospects documented and
• managed as inquiries and documented with key follow up information
• Effectively uses resources to build relationships resulting in gaining prospective customers and gaining commitment to admission.
• Effectively uses telephone as a communication tool to gain admissions
• Effectively uses collateral material.
• Effectively uses in home/hospital assessments as a tool for referral
• Effectively presents benefits based on
• understanding customer's situation and needs
• Uses appropriate empathy in interaction with customers

Community Relations and Analysis

• Contributes articles to center newsletter and ensures that newsletters and trade journal articles are sent to referral sources by forwarding names of referral sources to newsletter editor.
• Plans, coordinates, and reviews special center events such as VIP open houses, where the community is invited to attend.
• Effectively manages data systems to manage referrals source sales
• Maintains a working knowledge of local market trends and competition.
• Completes Environmental Analysis at least annually. Updates competitor pricing as needed.
• Visits competition at least annually or as needed.
• Demonstrates awareness and