Member Services Associate

Benefits: Employee discounts Opportunity for advancement Training & development Company parties Be the Face of Empowerment at United Defense Tactical! Ready to join a world-class firearms training facility in the heart of North Scottsdale? United Defense Tactical (UDT) at 4848 E Cactus Rd, Ste 210, Scottsdale, AZ 85254 is hiring a Member Services Associate to deliver exceptional customer service, keep our cutting-edge facility running smoothly, and champion our mission of empowering civilians, military, and law enforcement through reality-based tactical training. If you’re organized, upbeat, and thrive in a fast-paced environment, this is your shot to make an impact! What You’ll Do: Customer Service: Greet every visitor—whether in person, by phone, or email—with warmth and positivity, handling inquiries, complaints, and requests while living our “Serve selflessly with the highest integrity” value. Receptionist Duties: Own the front desk, directing customers to training areas, managing check-ins/outs, and keeping the space clean, organized, and ready for action. Administrative/Clerical: Keep us on track by updating customer records, processing reservations and billing with precision, and tackling tasks like scanning and filing. Education/Training Support: Welcome a diverse crowd—civilians to pros—to our state-of-the-art facility, answering questions about handgun, rifle, and shotgun programs to ignite their training journey. Fitness Mindset: Bring high energy and enthusiasm, like a fitness coach, to a tactical setting, empowering customers to build skills and confidence as they defend themselves. Responsibilities: Welcome customers and guide them to the right department or person. Answer calls and emails promptly and professionally. Keep the front desk area tidy, stocked, and organized. Process inquiries, resolve issues, and escalate when needed. Check customers in/out, ensuring accurate reservations and billing. Maintain and update customer records in our database. Coordinate with team members to meet customer needs seamlessly. Handle clerical tasks (photocopying, scanning, filing) with care. Uphold UDT policies and a professional demeanor at all times. What We’re Looking For: High school diploma or equivalent. 1-2 years of customer service or receptionist experience—think gym desks, tactical ranges, or busy offices. Top-notch communication and multitasking skills for a bustling environment. Comfort with Canva, Go High Level, Meta, Microsoft Office/Google Suite and office tools (computer, scanner, etc.). A positive, proactive attitude—bonus if you’re passionate about firearms or self-defense! Availability for 8-hour shifts, including evenings and weekends (flexible scheduling offered). To be fast tracked candidates should submit a headshot and resume to View email address on click.appcast.io. Why Choose UDT? Competitive Pay: $18.50-$23.00/hour—standout wages in Scottsdale’s 85254 market. Perks: Score employee discounts on firearms training and gear, hands-on skill development in tactical self-defense, flexible scheduling, networking with tactical pros, and a tight-knit team spirit. Mission-Driven: Join a team dedicated to empowerment, living values like “Don’t make excuses, make it happen” and “UDT is a synonym for world-class—operate like it.” Company Overview: United Defense Tactical is a premier firearms training facility committed to equipping people with the skills and confidence to handle real-world threats. Located at 4848 E Cactus Rd, our Scottsdale hub offers top-tier programs, advanced equipment, and a passion for excellence in customer service. Our Purpose: Empowerment through tactical training—delivering the most comprehensive, reality-based experience to civilians, military, and law enforcement. Our Values: Don’t make excuses, make it happen. Serve selflessly with the highest integrity. Show up with positivity, high energy, and excitement. UDT is world-class—operate like it in all you do. Be organized. Be clean. Be prepared. Keep calm and respect others. Educate & Execute—but above all, EMPOWER. Ready to Step Up? Bring your energy and organization to UDT’s vibrant 85254 community. Preferred candidates should submit a professional headshot and resume to View email address on click.appcast.io. Apply today to join a team that’s all about making a difference—one customer at a time! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate. United Defense Tactical - Scottsdale