Customer Service Representative Remote

Remote Customer Service Representative

Location: Remote (Oakville Washington Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries resolving issues and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional solutions-oriented approach with a strong emphasis on accuracy compliance and customer satisfaction.

Key Responsibilities

• Provide timely and professional support to customers via phone email and digital communication channels
• Assist with loan applications account inquiries payment processing and general service requests
• Communicate loan terms repayment options and company policies clearly and accurately
• Resolve customer concerns efficiently escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to all company policies procedures and applicable regulatory requirements
• Contribute to customer retention and satisfaction by delivering consistent high-quality service

Required Qualifications

• High school diploma or equivalent required
• Minimum of 12 years of customer service experience preferably in a financial services or call center environment
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple priorities in a remote structured work environment
• Proficiency with computer systems including CRM platforms and Microsoft Office applications
• High level of professionalism integrity and attention to detail

Preferred Qualifications

• Experience in consumer lending banking or financial services
• Bilingual proficiency (English/Spanish)
• Familiarity with customer support technologies and ticketing systems

Compensation & Benefits

• Base Compensation: $20.00 $25.00 per hour commensurate with experience
• Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

• Comprehensive medical dental and vision coverage
• Paid time off including vacation sick leave and company holidays
• Remote work flexibility within a structured environment
• Paid training and ongoing professional development
• Opportunities for internal advancement

Work Environment

This position operates in a remote performance-driven environment requiring a reliable internet connection a dedicated workspace and adherence to scheduled shifts. Success in this role requires strong time management accountability and a commitment to delivering excellent customer service.