Spa/Retail Manager

At European Wax Center, our mission is simple: help everyone who walks through our doors feel comfortable, confident, and radiant in their own skin. We believe that when you feel bold, you’re unstoppable, and that’s exactly what we want you to bring! If you’re a proactive leader who’s passionate about people, eager to exceed goals, and ready to thrive in a dynamic, fast-growing organization, we’d love to meet you. Step into our lively Center Manager role and help us keep driving that sense of empowerment for guests and team members alike. Why You’ll Love It Here Competitive Pay & Performance Bonuses We start our Center Manager at a competitive salary, plus commission opportunities and monthly performance bonuses. We believe in rewarding your drive and determination. If you excel, your earning potential follows. Benefits Package In addition to a competitive wage, we offer medical, dental, and vision insurance, a 401(k), and paid time off so you can truly recharge. We want you to feel your best, both on and off the job. Supportive Culture We take pride in our upbeat, close-knit environment where teamwork is how we succeed. Expect leadership that values your input, celebrates milestones, and encourages every team member to shine. Your Day-to-Day Impact Recruit, train, and develop an enthusiastic team of associates and wax specialists. Provide consistent feedback and coaching to elevate performance and ensure everyone feels supported, challenged, and recognized. Set clear sales targets and motivate your team to reach or surpass these goals. Partner with our District Manager to analyze metrics, adjust strategies, and seize every revenue opportunity. Deliver Exceptional Guest Experiences Uphold European Wax Center’s unwavering commitment to cleanliness, professionalism, and personalized service. Foster a welcoming atmosphere that makes guests feel at home and excited to return. Champion Local Community Engagement Build relationships with local residents, visitors, and neighboring businesses. Represent EWC in community events or partnerships that reinforce our goal of bringing confidence and radiance to as many people as possible. Operational Excellence Oversee daily center operations, from inventory and scheduling to budgeting and payroll. Safeguard compliance with brand standards. Our reputation as the #1 wax center depends on your attention to detail. Celebrate personal and team milestones. Encourage open communication, problem-solving, and continuous learning so each associate can reach new heights in their career. Who We’re Looking For Leadership Experience (2+ Years) You’ve managed a team in retail, hospitality, beauty, or a service-oriented field, guiding at least 5 direct reports to outstanding results. Track Record of Over-Delivering Whether it’s consistently beating sales quotas or building high-performing teams, we want someone relentlessly focused on achieving and exceeding goals. You know how to energize employees, maintain morale, and treat guests with warmth. Strong conflict-resolution skills are a must. You thrive under pressure and keep calm even when challenges arise. We’re looking for a go-getter who loves analyzing data, brainstorming new strategies, and turning ideas into results. A strong sense of ownership is key. You will be a driving force behind your center’s success. Passion for Beauty & Confidence You embrace the power of feeling great about yourself and enjoy sharing that energy with others. Familiarity with waxing or beauty services is a plus, but a desire to learn and advocate for our guests is what truly matters. Flexible & Reliable Our center is open 7 days a week. You’ll coordinate schedules in a way that meets guest needs while still protecting your own work-life balance. Weekends, evenings, and some holidays may be part of the job. Ready to Join Our Confidence Revolution? If you’re fired up about leading a team that makes people look and feel incredible, this is your chance to shine. With our strong brand reputation, supportive culture, and dynamic growth trajectory, our Patel-owned franchise is the ideal place to take your leadership career to the next level. Each European Wax Center® location is independently owned and operated by a franchisee. The franchisee is the sole employer for all employment-related matters and solely responsible for all decisions affecting employees. 3900 Fountain Blue Ln suite 100, Lexington, KY 40513, USA #J-18808-Ljbffr