After-Sales Service Manager

Premier Tech is looking for a self-motivated After-sales Service Manager, to assist in leading our team of field service technicians for our Midwest market. Are you an individual with leadership, vision, strong business acumen and commitment in keeping your team engaged? We encourage you to apply!Your future work environment Montgomery, Alabama, United StatesYour future team At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.What we offerHealth, vision, and dental insurance plansShort-Term & Long-Term DisabilityLife insuranceHealth savings and flexible spending accountsTelehealthTeam member and family assistance program401(K) retirement plan with company matchSkills development through our University of Premier Tech platform* starting the first of the month following 30 days of employmentYour future roleLead a team of field service techniciansPromote health and safety to mitigate risks and safety issuesCoach your team members to leverage their skills and optimize overall performanceDrive high-level retention rates, engaging your team member through open and frequent communicationParticipate in customer calls and visits to help create and sustain a strong relationshipMonitor and analyze performance indicators to improve customer experience and financial deliverablesSeek and support new business opportunities through internal networking – sales representative, client success manager, help desk, etc.Leverage your team’s field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc.Provide field support to your teamCommunicate with team members and customers after work hoursTravel approximately 25% of your time annuallyRequired skillsTechnical background: a degree in engineering or related fieldLeadership experience: proven track record of successfully leading, coaching and motivating a teamCustomer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships.Communication: effective communication skills are essential for fostering collaboration between different stakeholdersBusiness IQ: a strong understanding of business principlesAbilities to manage several projects at once and successfully bringing them to completionDo these words spark your interest?After-sales, travel, field service, customer service, leadershipDo your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you! If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!