Veterinary Receptionist (PT)

Receptionist Opportunity at Wellesley Animal Hospital

At Wellesley Animal Hospital, located in Richmond, VA, we have built a reputation for providing comprehensive, high-quality veterinary medical care since 2001. Our mission is centered on partnering with clients to provide exceptional medical, surgical, and preventative services, treating every pet like our own. The trust we have earned in the community is reflected in our excellent 4.8-star Google rating. If you are looking for a highly respected practice where you can truly do your best work alongside dedicated teammates, this opportunity is waiting for you. We understand that support leads to success, which is why we focus heavily on career growth for all our teammates. While we maintain a deep connection to the Richmond community, Wellesley Animal Hospital is supported by a robust network dedicated to veterinary excellence. This means you will have access to centralized resources and mentorship designed to help you succeed, including programs that support credentialing for technicians and opportunities to step into leadership roles. We foster a collegial environment where every member of the team is encouraged to reach their long-term career goals. Medically, you will be joining a full-service practice equipped to handle diverse and complex cases. Our known services include comprehensive small animal general practice, surgical procedures, advanced diagnostics, and essential pet dental care. Crucially, we also offer dedicated urgent care services, allowing us to manage immediate and acute needs within the community. For those interested in specialized areas, we are proud to offer care for exotic pets, expanding the breadth of medical knowledge you will encounter and master here. Richmond, Virginia, is a vibrant and historic city offering a blend of urban amenities and rich southern culture. Known as RVA, the area is celebrated for its thriving food scene, expansive riverfront parks along the James River, and easy access to both mountain trails and coastal destinations. Richmond offers an attractive cost of living compared to many East Coast cities and boasts a growing professional community, making it an ideal place to establish long-term roots. You will find that the Richmond community is highly educated, deeply invested in their pets' wellness, and eager to partner with you on providing the highest quality healthcare.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.