Quality Assurance Specialist

Patient Access Training And Quality Assurance SpecialistThe Patient Access Training and Quality Assurance Specialist supports the development and delivery of training programs that ensure staff across patient access functions are equipped with the knowledge and skills to provide accurate, consistent, and patient-centered services. Reporting to the Patient Access Manager for Training and Quality Assurance, the specialist plays a key role in onboarding, continuing education, and competency development for staff in scheduling, registration, insurance verification, financial clearance, and related areas. This role contributes to quality assurance efforts by conducting staff audits, identifying performance gaps, facilitating targeted education, and promoting compliance with organizational policies and regulatory standards.The specialist is responsible for:Training Delivery & Facilitation Conducts engaging and effective training sessions for new hires and existing staff across Patient Access functions, using a variety of instructional methods and tools.Curriculum Support & Development Assists in the creation and maintenance of training materials, job aids, and e-learning modules aligned with department standards and best practices.Competency Evaluation Participates in staff audits and assessments, providing feedback to support individual development and career progression within the Patient Access career ladder program.Quality & Compliance Alignment Reinforces policies, procedures, and compliance standards during training; supports audit and quality initiatives by addressing identified gaps through education.Collaboration & Communication Works closely with Patient Access leadership, professional and organizational development, and operational teams to ensure training supports performance goals and enhances the patient experience. Collaborates with IT to ensure alignment with EMR best practices, and support release of new functionality. Acts as Subject Matter Expert (SME) for registration, patient, guarantor, and insurance related functions.Minimum RequirementsEducation:High School Diploma or equivalent required;Associate's degree preferred (preferably in healthcare or public administration, education, management, or a related field).May have an equivalent combination of education and/or experience in lieu of specific education.Experience:Minimum 2 years of experience in Patient Access or Revenue Cycle requiredPrior experience in training, education, or staff development preferredFamiliarity with Epic systems requiredProficiency in Microsoft Word, Excel, and PowerPoint requiredKnowledge, Skills, Abilities:Strong oral and written communication and presentation skillsKnowledgeable in auditing, compliance monitoring and process improvementAbility to facilitate training in both group and one-on-one settingsKnowledge of Patient Access workflows and terminologyPossesses an understanding of regulatory and payer requirements for hospital and outpatient settingsFunctional understanding of health care operations and physician practicesDetail-oriented with strong organizational and time management skillsAbility to adapt training to diverse learning styles and needsUses tact, sensitivity, sound judgment, and a professional attitude constantlyConducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany HealthLicense/Certification/Registration:HFMA CHFP, AAHAM, CHAA, CHAM or equivalent Revenue Cycle Certifications preferred.Supervision ReceivedReceives supervision from the Patient Access Manager – Training and Quality AssuranceSupervision GivenDoes not provide direct supervision, but plays a role in the development of front-end patient access staff across the organizationResponsibilitiesEssential FunctionsDeliver training programs, both group or one-on-one, for onboarding and continuing education.Support quality assurance initiatives through observation, auditing, evaluation, coaching, and education to reinforce training, assess performance and promote best practices.Maintain accurate training records and documentation and monitor successful delivery of training.Assist in the development of training materials, tools, and department documentation.Participate in performance improvement efforts and staff development.Promote compliance with regulatory and organizational policies as well as payer requirements.Foster a positive learning environment and model professional behavior.Collaborate with peers and all leadership to support departmental goals.Maintain current knowledge and expertise in adult learning and current training methodologies in registration and the healthcare industry.Performs related and miscellaneous duties as assigned.Non-Essential FunctionsPerforms related and miscellaneous duties as assigned.About UsWhy Mount Nittany Health? At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.