QA Manager

Job Description

Job Description

• Wistron InfoComm USA Corporation is seeking an experienced and results-driven QA Manager to lead all Quality Assurance functions within a high-volume electronics manufacturing environment.
• This position is responsible for developing, implementing, and maintaining quality systems that ensure compliance with customer requirements, industry standards, and Wistron's operational objectives.
• The QA Manager will work closely with Manufacturing, Engineering, Program Management, Supply Chain, and customers to drive continuous improvement, enhance product reliability, and support operational excellence.
• The ideal candidate possesses strong leadership skills, extensive quality management experience, and a proven track record in electronics manufacturing services (EMS), contract manufacturing, or related industries.

Essential Duties and Responsibilities:

• Quality Management Systems (QMS)
• Lead and maintain the site's Quality Management System (QMS) in compliance with ISO 9001, ISO 14001, TL9000, customer requirements, and applicable regulatory standards.
• Establish and maintain quality policies, procedures, work instructions, and process controls.
• Ensure continuous compliance with internal, customer, and external certification requirements.
• Drive quality culture initiatives throughout the organization.
• Quality Operations
• Oversee Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Outgoing Quality Control (OQC), and Quality Engineering functions.
• Develop quality performance indicators and monitor key metrics, including:
  • First Pass Yield (FPY)
  • Defects Per Million (DPPM)
  • Customer Returns
  • Cost of Quality (COQ)
  • Corrective Action Closure Rates
• Review quality trends and implement improvement plans to achieve operational objectives.
• Customer Quality Management
• Serve as the primary escalation point for customer quality concerns.
• Manage customer audits, assessments, and quality reviews.
• Lead customer complaint investigations and ensure timely resolution through structured corrective actions.
• Build strong customer relationships to ensure quality expectations are met and exceeded.
• Continuous Improvement
• Facilitate root cause analysis utilizing:
  • 8D Methodology
  • Fishbone Analysis
  • 5 Why Methodology
  • PFMEA and DFMEA
  • Statistical Process Control (SPC)
• Drive CAPA (Corrective and Preventive Action) programs.
• Lead Lean Manufacturing and Six Sigma quality improvement initiatives.
• Collaborate with cross-functional teams to reduce defects and improve manufacturing efficiency.
• Supplier Quality Management
• Partner with Supply Chain and Supplier Quality teams to improve supplier performance.
• Monitor supplier quality metrics and corrective action effectiveness.
• Participate in supplier audits, qualification activities, and performance reviews.
• Lead supplier quality improvement projects when required.
• Leadership & Team Development
• Manage and develop Quality Engineers, Quality Supervisors, Technicians, and Inspectors.
• Establish performance goals and conduct regular evaluations.
• Provide coaching, mentorship, and technical guidance to quality personnel.
• Promote a culture of accountability, teamwork, and continuous learning.
• New Product Introduction (NPI)
• Support NPI projects from design transfer through mass production.
• Participate in process validation, qualification, and readiness reviews.
• Ensure quality controls are established during product launches.
• Collaborate with Engineering teams to identify and mitigate manufacturing risks.

Required Qualifications:

• Bachelor's degree in Engineering, Industrial Engineering, Manufacturing, Quality Management, or related field.
• Minimum 7 years of progressive quality experience in electronics manufacturing, EMS, contract manufacturing, or related industries.
• Minimum 3 years of management or supervisory experience.
• Strong knowledge of quality methodologies, statistical analysis, and process improvement tools.
• Experience managing customer audits and quality performance metrics.
• Demonstrated success leading cross-functional quality initiatives.
• Proficiency in Microsoft Office Suite, Minitab, ERP systems, and quality reporting tools.

Preferred Qualifications:

• ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience supporting Fortune 500 technology customers.
• Experience within telecommunications, networking, AI server, data center, cloud computing, or electronics manufacturing environments.
• Familiarity with IPC standards, ESD controls, and electronics assembly quality requirements.

Knowledge, Skills, and Abilities:

• Strong leadership and employee development capabilities.
• Excellent analytical and problem-solving skills.
• Working knowledge of manufacturing quality systems and process controls.
• Ability to interpret technical drawings, specifications, and manufacturing documentation.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills.
• Ability to effectively present quality performance reviews to executive leadership and customers.
• Strong understanding of risk assessment and continuous improvement methodologies.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods within an office and manufacturing environment.
• Ability to lift up to 25 pounds occasionally.
• Ability to conduct audits and inspections throughout the manufacturing facility.
• Occasional domestic and international travel may be required.

Working Conditions:

• Fast-paced electronics manufacturing and office environment.
• Frequent interaction with production personnel, engineers, managers, customers, and suppliers.
• May require flexibility in work hours to support production schedules, audits, customer visits, and critical business needs.

Benefits:

• Wistron InfoComm USA Corporation offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance, including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Basic Life Insurance
• Voluntary Life Insurance Options
• 401(k) Retirement Savings Plan with Company Match (currently 5% company match after six months of employment, subject to plan terms and eligibility requirements)
• Paid Time Off (PTO)
• Company-Paid Holidays
• Employee Assistance Program (EAP), where available
• Professional Development and Training Opportunities
• Career Advancement Opportunities within a Global Technology Organization
• Relocation Assistance, when applicable and approved by management
• Annual Performance Incentive Program of up to 7% based on individual and company performance, subject to eligibility and plan guidelines
• Why Wistron?
• Wistron InfoComm USA Corporation is a global leader in Information and Communication Technology (ICT) manufacturing services. We deliver innovative solutions for leading technology companies worldwide while fostering a culture of collaboration, innovation, operational excellence, and continuous improvement.