Quality Manager

At Forte Opening Solutions, we don't just manufacture doors; we create pathways to possibilities. We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting‑edge technology, and where your ideas can open new doors. Together, we build not just products, but a culture of excellence and collaboration. Responsibilities Devise and establish facility’s quality procedures, standards, and specifications to ensure that manufacturing or production processes meet industry standards Review customer requirements and make sure they are met Review, disposition, and address customer claims, including customer‑facing communication Support and facilitate approval, monitoring, and follow up of external suppliers alongside supply chain team members Drive continuous improvement in waste reduction and efficiency improvements by facilitating cross‑functional specific issue and trend data review discussions and providing suggestions and support for improvements Drive improvement through direct project ownership Define and refine procedures in conjunction with operating staff Manage document control process Develop performance monitoring process and metrics Monitor performance by gathering relevant data and producing statistical reports Lead weekly and monthly quality review processes Mentor direct reports as well as other leaders in use of problem‑solving and improvement tools (RCA, Kaizen, A3, LPA, Control Plan, Standard Work, FAI) Ensure the company is working as effectively as possible to keep up with competitors Lead a team of quality engineers and technicians Provide change‑management support for process and product testing and changes, including being site representative in the global change review process Mentor goal setting based on performance for direct reports and quality metrics Support production needs during times of sparse supervisory coverage Lead facility tours as needed Support new hire onboarding process Qualifications Knowledge/Skills/Abilities Basic quality system knowledge (Document Controls, process audits, SPC, sampling plans) Demonstrated use of quality / Six Sigma tools Strong lean advocate, highly comfortable with lean systems, lean management and standard work Qualifications Bachelor’s degree required, preferably in the engineering field (or associate degree plus four years practical experience) Six Sigma or lean GB certification highly desired Certified quality manager (CQM) or certified quality auditor/engineer certification from ASQ desired Minimum of four years’ experience leading a quality management system and/or team Experience operating in a QMS environment, preferably with experience in the implementation stages #J-18808-Ljbffr