Store Protection Specialist

General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner, deterring opportunities for theft by demonstrating "command" presence in a company-issued vest/required black attire and monitoring the Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators as directed by store leadership, and partners with store leadership to ensure compliance with loss‑prevention directives and minimization of operational shortage. Must embrace company values and have a mentality to protect the Ross treasure. Essential Functions Maintaining Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviours in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers. Provides visible "command" presence, including prominent greetings with eye contact, at store entrances and exits and on sales floor in a company-issued vest/required black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships: Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner. Treats all customers and associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognises associates using company recognition programmes. Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc. Performs other duties as assigned to support loss‑prevention initiatives. Personal And Store Brand: Represents and supports the company brand at all times. Maintains a professional appearance, in accordance with company dress code. Mitigating Theft & Fraud: Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behaviour. Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store and loss‑prevention leadership. Adheres to company policy for external theft response. Executes all company best practices and maximises productivity by minimising steps and touches while working. Minimising Operational Shortage: Increases store awareness on effective processes to minimise operational shortage. Trains and educates associates on shortage‑reduction initiatives. Observes and validates proper checkout procedures for customers and associates. Competencies Manages work processes Business acumen Plans, aligns, & prioritises Builds talent Collaborates Leads by example Communicates effectively Ensures accountability & execution Qualifications And Special Skills Required High school education or equivalent required, AA degree preferred. One year retail supervisor experience or similar training preferred. One year loss‑prevention/security training preferred. Active security guard licence preferred. Ability to work effectively in a fast‑paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the store team. Excellent customer service skills. Proven ability to effectively resolve conflict. Must be able to comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and/or drug and alcohol testing. Physical Requirements / ADA Consistent timeliness and regular attendance. Ability to spend up to 100 % of working time standing, walking, and moving around the store. Must be able to raise or lower objects more than 25 lbs from one level to another (includes upward pulling). Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need). Certain assignments may require other qualifications and skills. Supervisory Responsibilities None Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, colour, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws. Base Pay Range The base pay range for this role is $18.50 – $19.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Benefits Offered Benefits offered to all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance programme and commuter benefits, 401 k (service requirements), employee stock purchase programme, Ross cares fund, college discounts, sick pay (where legally required) and referral bonuses. In addition, all full‑time associates, including FT retail associate, area supervisor, assistant store manager and store manager, are eligible for extended benefits offered including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD D insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, 9 personal and company holidays. AS, ASM and SM associates in stores and exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance. Ross Stores Inc. is continually accepting applications for this position. The requisition does not have an anticipated close date. #J-18808-Ljbffr Ross Stores, Inc.