Client Care Coordinator

Client Care CoordinatorJoin our amazing Administrative Support team as a Client Care Coordinator!Positive Change Counseling Center is a mental health practice serving the greater San Diego area, Ventura, as well as telehealth clients throughout California. We pride ourselves on providing the best care for our clients by helping to match them with the right therapist, and by answering questions related to insurance benefits and client payments. In this role you will assist clients with any questions related to copayments and insurance coverage, answering all phone calls and emails professionally and kindly, making existing office systems more efficient, and scheduling new client appointments. In addition, you will be contacting insurance companies to obtain payment on denied claims to assist clients in receiving the correct coverage for their therapeutic services received at Positive Change Counseling Center.There is an opportunity for a hybrid schedule after initial training is completed!Client Care Coordinator Responsibilities:Provide excellent customer service to potential clients seeking mental health treatment and/or psychological testingSchedule appointments - we take great pride in matching potential clients with the best therapist for themComply with company policies and procedures including HIPAA, ethics, conduct, and safe working expectationsVerify client health insurance/benefit informationCollaborate with clinicians and clients to support ongoing careCollecting co-payments and past-due balances from clientsRequest and process necessary authorizations for new referralsAnswer phone calls and emails within the same business day or the following business day if received after 4 pmVerify client eligibility at beginning of the new calendar yearPerform clerical duties including typing, filing, and completing formsOperate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipmentSort incoming mail and deliver to appropriate individuals; process outgoing mailCompensation and Benefits:Compensation: $20-22/hr; paid bi-weekly401(k) retirement plan with employer match up to 4%Comprehensive medical, dental, and vision insurance for employees and eligible dependentsHSA (with employer contribution) and FSA options to help manage healthcare and dependent care expensesEmployer-paid life insurance and AD&D coverageEmployee Assistance Program (EAP) with confidential mental health and life support resourcesGenerous paid time off and additional paid holidaysRequirements:Client Care Coordinator Qualifications:High school diploma or GED requiredAssociate's degree or billing certification preferredMinimum one year of previous clerical experiencePrevious experience with Salesforce and/or AdvancedMD highly desirableProficient in basic computer software and can quickly learn to use new programsShows ability to quickly finish very detailed workDisplay excellent written, problem-solving, and verbal communication skillsActive Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesDisplay excellent written, problem-solving, and verbal communication skillsShows ability to quickly finish very detailed workProficient in basic computer software and can quickly learn to use new programsOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentencesReading Comprehension - Understanding written sentences and paragraphs in work-related documentsService Orientation - Actively looking for ways to help peopleTime Management - Managing one's own time effectivelyPrioritization – Must be able to adjust to changing priorities and complete multiple projects despite interruptionsStationary - Prolonged periods in a stationary position at a deskLifting - Must be able to lift and carry up to 15 lbsAbout Positive Change Counseling Center:Positive Change Counseling Center is a compassionate, client-centered mental health practice dedicated to helping individuals, couples, and families create meaningful and lasting change. Our clinicians provide evidence-based therapy in a supportive and collaborative environment, tailoring care to meet each client's unique goals and needs.Since 2006, we've remained committed to supporting our therapists as much as our clients. Positive Change Counseling Center fosters a culture of teamwork, professional growth, and clinical integrity, allowing clinicians to focus on impactful therapeutic work without the administrative burdens of managing a private practice. We value diverse backgrounds, perspectives, and clinical approaches, and strive to create an inclusive space where clinicians feel supported and empowered to do their best work.Positive Change Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.Positive Change Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.Positive Change Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to View email address on click.appcast.io.