SUPERVISOR I

Position Details Job Code #: JC-527031 Position #(s): 800-812-4800-955 Working Title: OCM Training Unit Supervisor Classification:: SUPERVISOR I Salary Range: $7,172.00 - $8,910.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: United States Telework: Hybrid Job Type:: Permanent, Full Time Department Information Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive. It is the mission of the Community Care Licensing Division (CCLD) to promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system. The Information Technology Liaison Bureau's (ITLB) mission is to serve as an essential liaison bureau that connects people through technology and bridges the gap between our stakeholders through meaningful partnerships. We collaborate with stakeholders, prioritize user needs, drive automation, and process improvement to enhance the efficiency and quality of CCLD operations. Across these efforts, ITLB provides technological solutions and support to the division, with ISD, to provide and develop innovative and high quality products and services to provide a better quality of life for our end users. The Organizational Change Management (OCM) Training Unit supports successful system and process modernization within CCLD. We lead strategic change efforts—focusing on training, communication, and stakeholder engagement—to ensure staff are informed, prepared, and ready to adopt new tools like the Facility Management System (FMS). Through collaboration and thoughtful planning, we help CCLD deliver better services to California’s most vulnerable populations. CDSS Guiding Principles Diversity. Equity. Inclusion. Accessibility. Belonging. We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. Empowerment We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life. Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability. Job Description And Duties Join Our Dynamic Team in Organizational Change Management! Are you passionate about driving successful change, supporting system modernization, and improving how programs serve the public? The Community Care Licensing Division’s (CCLD) Organizational Change Management (OCM) Training Unit is seeking motivated leaders to oversee and advance our training operations, helping transform how we do business. As a key leader within the OCM team, you will: Lead Change Initiatives: Oversee the OCM Training Unit’s operations, developing and executing strategic training plans for major projects like the Facility Management System (FMS). Apply the California Department of Social Services' OCM framework to ensure training and stakeholder engagement align with Department project management standards, enabling smooth adoption of new systems and workflows. Manage and Develop Teams: Assign and review work of subordinate analysts, ensuring timely creation of training materials, coordination of logistics, and delivery of user support. Monitor resource allocation to meet evolving training needs across multiple initiatives. Approve and Refine Training Strategies: Oversee training plans, readiness assessments, communication strategies, and user adoption metrics. Collaborate closely with the Information Systems Division (ISD) and vendors to align technical cutover activities with business readiness. Facilitate Collaboration: Serve as a key liaison with program staff, regional offices, ISD, and contractors to support all phases of system development, deployment, and post-implementation. Represent OCM interests in governance and project workgroups to ensure cross-functional alignment. Contribute to Strategic Planning: Provide subject matter expertise on business transformation, change management, and training during divisional planning efforts. Report progress, risks, and mitigation strategies to executive leadership. Support Division-wide Efforts: Perform other duties as required to drive successful modernization projects that improve services for Californians. What We Offer Professional Growth: Develop skills in leadership, change management, training strategy, and cross-team collaboration. Supportive Environment: Join a collaborative, mission-driven team committed to impactful public service. Meaningful Work: Play a vital role in transforming systems that support vulnerable populations across California. We’re looking for leaders who are collaborative, detail-oriented, and passionate about enabling change. You will find additional information about the job in the Duty Statement. Special Requirements Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. The Statement of Qualifications (SOQ) is the first phase of the hiring process for this position. Applicants must submit an SOQ that is no more than two (2) pages in length, typed in Arial 12-point font and clearly labeled with the applicant’s name and the position title. The SOQ should highlight the experience and/or education that makes you the best candidate for this position. Applicants who do not submit an SOQ, who do not follow the required formatting instructions, or who submit a resume or cover letter in lieu of an SOQ may be disqualified from the hiring process. If your qualifications are competitive, you may be invited to an interview. Please reference and respond to the following questions in your SOQ. Describe your experience managing a team responsible for organizational change management, training, or a related function. Explain your knowledge and application of change management frameworks or methodologies. Explain your experience with project management in the context of organizational change. This position is subject to fingerprinting clearance by the Department of Justice. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. Final Filing Date: 8/10/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr