Guest Arrival Specialist

Job Description

Job Description

Timbers Jupiter is seeking a courteous and reliable Bellperson to deliver exceptional guest service by assisting with luggage handling, escorting guests, and creating a seamless, welcoming arrival and departure experience.

Job Summary:

• Identifies owner/guest needs and provides information regarding policies, services and amenities. 
• Ensures collection and delivery of owner/guest luggage and equipment in an efficient and timely manner. 
• Tags baggage and returns the identification slips to owners/guests. 
• Escorts owners/guests to town home, placing luggage in town home assigned by front desk. 
• Inspects guest town home for order and adequate supplies and informs owners/guests of town home amenities. 
• Ensures safe storage of personal items. 
• Transports departing owner’s/guest’s luggage from the town home to the lobby, then into a car or taxi after reconfirming           with the owner/guest. 
• Responds to owner/guest requests and queries providing a knowledgeable, efficient and helpful information service. 
• Assists with answering the telephone and taking messages, transferring calls or dealing with enquiries. 
• Has basic knowledge of SMS in order to look up last names and town home numbers. 
• Effectively marks down correct name, town home number, and damage on each vehicle that arrives at the resort. 
• Driving safely at all times to protect company’s assets. 
• Maintains all radios and earpieces and preserving for future use. 
• Ensures cleanliness of porte-cochere and removes snow/ice from drive. 
• Observes safety precautions required to protect resort and owner/guest property. 
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team. 
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. 
• Preforms all duties and tasks assigned by management. 

  Education and Experience:

High School Diploma/GED; OR an equivalent combination of education, training and experience. 

  Required Knowledge and Skills

Knowledge of: 

• Policies and procedures of the department. 
• Jupiter and surrounding area amenities. 
• Practices and procedures of luggage handling. 
• Record keeping principles and practices. 
• Correct business English, including spelling, grammar and punctuation. 
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone. 

Skill in: 

• Performing bell person duties in an efficient and effective manner. 
• Determining the nature of a visitors needs and recommending appropriate actions or solutions. 
• Speaking English effectively to communicate over the telephone. 
• Resolving varied owner/guest issues, concerns and requirements. 
• Interfacing with resort staff to ensure that owner’s/guest’s needs are met in a satisfactory manner. 
• Performing luggage handling duties. 
• Using initiative and independent judgment within established procedural guidelines. 
• Organizing own work, setting priorities and meeting critical deadlines. 
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. 
• Establishing and maintaining effective working relationships with those contacted in the course of the work. 

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small-town hospitality that permeates Jupiter.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Our Benefits:

• Company 401K 100% match up to 4%
• Florida Blue Health Insurance
• Aetna & Delta Dental
• Employee Assistance Program
• Company Paid Life Insurance, STD insurance, and LTD insurance
• Employee Discount Program
• Family Life Insurance
• HSA and FSA program

This job description is not all inclusive. Timbers Jupiter reserves the right to amend this job description at any time.

Our company (“Timbers”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard cleaning equipment; stamina to stand, stoop, squat and bend for extended periods of time; agility to perform services over an extended period of time; strength to lift and carry up to 75 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.