Parts Manager

Parts ManagerWe are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for a Parts Manager to join us in our Fuquay-Varina store.Basic Functions and Responsibilities:Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfactionExecutes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goalsMaintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter proceduresMaintains and reviews monthly parts reportsAssists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable)Assists with counter sales to support customer needsMaintains all departmental tools, equipment, and vehicles in good working orderSubmits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowedPromotes and merchandises parts and accessories, as required for part marketing planExecutes annual Parts Department goals and budget, in alignment with the organization's financial and operational objectivesPerforms other managerial duties, as required, and location functionality duties, as neededAlways conducts self so as to be an ambassador of the dealershipExperience, Skills, and Knowledge Requirements:High School Diploma or equivalent experience2+ year experience in Parts Department operationsExperience leading othersAbility to use standard desktop applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsBasic understanding of financial principles relative to Parts Department operationsAbility to analyze and interpret internal reportsAbility to work extended hours and weekendsExcellent customer service skills, requiredStrong organizational skills and leadership abilitiesAbility to operate a forklift, preferredPhysical Demands:Weight Requirements: Lifting up to 50 lbs.Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sittingVisual: Working with PC, smart devices, and close detailed workDriving: Occasional – Short and long distancesDexterity: Ability to grasp and manipulate standard tools and office equipmentNoise: Medium to HighOur employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.