Production Associate I

Production Associate I

This position is accountable for accepting donations and processing/sorting donated goods to be sold on the retail floor.

Essential Duties and Responsibilities

• Assist donors in unloading items and pre-sort donations
• Provide excellent customer service, greeting donors in a timely manner
• Make decisions on product quality and assist in pricing items accordingly
• Inspect, hang, sort and tag clothing and donations in accordance with Goodwill Retail Operations Policy
• Assist in processing, pricing and distribution of hard lines
• Stock product on shelves, racks and on sales floor, ensuring the sales floor is fully stocked with new product at all times during hours of operation
• Rotate/Pull old/unsold product from sales floor
• Clean inside retail floor area, organize shelves and racks, pick up trash, collecting carts, snow removal, etc.
• Crosstrain in other departments/areas and act as back-up for other areas as required
• Meet or exceed the attendance expectations for this position
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
• Other duties as assigned

Individual Development & Interpersonal Skills

• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
• Working relationship with supervisor and co-workers.
• Must have the ability to work as part of a team.
• Must be a positive role model for co-workers/programs participants and customers.

Organizational Development

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

Qualification Requirements

• GED or High School Diploma preferred
• Previous customer service, warehouse, production or related experience preferred

Knowledge, Skills, and Abilities

• Must be able to work flexible hours as required in order to meet operational needs of the store.
• To be a high-energy, positive contributor.
• Knowledgeable of donation guidelines and recalled items.
• Must have a sense of urgency.
• Desire to work hard and perform well with dedication and great work ethic.
• Communicate effectively with managers, supervisors, customers and other associates.

Physical Demands

Medium Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Involves walking or standing most of the time with a degree of pushing and pulling.

Work Environment

Moderate Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)