Express Service Advisor

Customer Service Representative

We are seeking a customer service-oriented individual with a keen attention to detail to join our team. The ideal candidate thrives in a high-energy, fast-paced environment, and is committed to delivering exceptional service. Willing to train the right candidate!

Requirements:

• High school diploma.
• Valid driver's license.
• Ability to thrive in a fast-paced environment.
• Customer-oriented with excellent interpersonal skills.
• Strong attention to detail.
• Exceptional multitasking abilities.

Benefits:

• 50k-75k per year
• Health, Dental, and Vision insurance
• 401(k)
• Paid Holidays
• Paid Time Off

Responsibilities:

• Greet customers promptly in the service drive and accurately write up vehicles for service
• Dispatch repair orders to team leads and consult with technicians regarding required repairs
• Prepare detailed estimates based on technician recommendations
• Clearly advise customers on necessary repairs and maintenance needs
• Determine factory warranty eligibility and process all warranty paperwork in accordance with manufacturer standards
• Keep customers informed on the status of their vehicle throughout the service process
• Finalize invoices, review completed work with customers, and process payments
• Maintain exemplary customer service and ensure a positive service experience