Field Service Engineer II

Field Service Engineer

Provide field support on Candela equipment in assigned territory and out of at times, outside of territory as required. Install/remove/repair and upgrade; preventative maintenance and sell service contracts. High level of account management.

Primary Responsibilities:

• Experience with medical device repair and maintenance
• Proficiency in laser technology
• Maintains an average repeat call rate of 5 % or less
• Takes a leading role in account management
• Responsible for all daily logistical matters and departmental tasks as assigned
• Maintains personal inventory location with 5 % variance
• Performs installations and service repairs
• Responsible for providing field support on Candela equipment in and out of an assigned territory.
• This support includes installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment
• 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls
• Weekend work required to support trade shows, workshops and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
• Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
• Responsible to maintain an accurate inventory of trunk stock parts.
• Focus of this position is to attain a high level of performance in customer service and repair work.
• Candidates must be highly organized, highly motivated and require minimal supervision once fully trained.

Knowledge/Educational Requirements:

• This position requires a minimum of 5-8 years of experience in a service rep position
• A.S. degree in electronics or equivalent, combined with the above experience level
• Biomedical/laser preferred
• Team player, proficient in reading and interpreting schematics.
• Good customer service background
• Extensive travel required

Salary Base Range: Starting at $75k.