Specimen Lead Technician - Hospital

Specimen Lead Technician - Hospital - Fall River, MA, Monday to Friday, 10:00 AM to 6:00 PM, with rotational weekends

Pay range: $21.35 - $25.37 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Hospital Specimen Associate, Lead is proficient in the Hospital Specimen Associate, Lead job duties while managing the most complex problem resolutions. The Hospital Specimen Associate, Lead as considered a subject matter expert in pre-analytical procedures, quality monitoring and problem resolution. They are a role model for meticulous customer service as they float to multiple sites and train other Hospital Processor roles following all pre-analytical procedures. They demonstrate collaborative behavior in all aspects of customer interactions while navigating Quest resources for support.

Responsibilities

Specimen Processing & Test Send Out Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific).
• Print Quest performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific).
• Responsible for being a subject matter expert in Hospital processing procedure.
• Responsible for training Hospital Processor Coordinators.
• Responsible for coverage at multiple hospital locations while managing complex problem resolution responsibilities.

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
• Responsible for Quest pending test management & interface test pending management.
• Identifies and documents any defects in the data entry process, using department defect definitions as a guide. Maintains and reports department quality data to include compliance audits and Best Practice Team reports.
• Identifies and escalates trends in quality/service issues and appropriate feedback to supervisors/managers when problems arise.
• Acts as a subject matter expert and resource for other Hospital Specimen Coordinator roles in problem resolution.
• Proactively evaluates quality issues, addresses and/or escalates trends for resolutions.

Customer Service Responsibilities

• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.
• Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.
• Test Down/Test Delay Notification, Quanum downtime notification.
• Coordinate Technical Consultation based on performing laboratory.
• Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.
• Exhibits meticulous customer service by communicating and collaborating effectively with the Hospital Lab staff, Manager/Director, as well as other functional areas within Quest Diagnostics.
• Proactively collaborates with supervisor and commercial team to address client concerns. Participates in sales/operations review of account.

Qualifications

Required Work Experience:

• Proven experience in a lead or trainer capacity and a minimum of 3 years of specimen processing work experience in a lab required.

Preferred Work Experience:

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory
• Previous experience in a production environment preferred
• Physical and Mental Requirements:
• Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safety habits.
• Able to sit or stand for long periods.

Skills:

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills.
• The position requires demonstrated data-entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Client interfacing role requiring strong communication, collaboration, and problemsolving skills.
• Completes all required written documentation, legibly and within the assigned timeframe.
• Communicates effectively with all levels of staff.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.

Education

• High School Diploma or Equivalent (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.