Surgical Reprocessing Systems Field Service Engineer

Job Description

Job Description

Surgical Reprocessing Systems Field Service Engineer

Imagine starting your day from home, checking your schedule on a mobile app, and heading to a major hospital where your expertise keeps surgeries on track. As a remote, customer-facing Field Service Engineer with STERIS, you’ll work independently in clinical environments while backed by a responsive technical and operations team.

You’ll troubleshoot, repair, and support installations for a broad range of complex mechanical, electromechanical, and electronic devices used in surgical workflows. This includes our flagship OEM portfolio—washers, sterilizers, ultrasonics, steam generators, and cart washers—spanning roughly 160 distinct models that form the historic backbone of STERIS.

A day in the life

• Start with prioritized preventive maintenance, then pivot to service or warranty calls as needs arise.
• Diagnose and fix STERIS and competitor equipment using methodical troubleshooting and hands-on expertise.
• Complete equipment installations and field upgrade programs; document work to meet regulatory compliance using advanced digital tools.
• Collaborate with Tech Support, Engineering, and Service Contract Management to escalate complex issues swiftly.
• Present customers with findings, pricing, and repair pathways; partner with Sales to elevate customer experience and spot revenue opportunities.
• Travel within your territory to support multiple sites based on service agreements and customer demand.

Who thrives here

If you come from HVAC, industrial maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation maintenance, plumbing, or electrical trades, you’ll feel right at home.

Qualifications

• High School Diploma or GED and 4+ years of professional experience, including 2+ years in a mechanical/technical role. An associate degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement.
• Valid driver’s license.
• Ability to meet background and physical assessment elements necessary to obtain and maintain new and existing vendor credentialing; must remain compliant with hospital/customer credentialing standards.
• Strong customer and team engagement skills; clear written and verbal communication.
• Basic computer literacy (Windows/email, navigation, mobile apps) and accurate data entry across multiple systems.
• Flexibility for early/late hours and occasional overnight travel based on customer and business needs.

Rewards and benefits

• Base salary plus Incentive Compensation Program
• Company-provided vehicle, cell phone, and laptop
• Hands-on training program
• Paid Time Off and 9 corporate holidays annually
• Medical, dental, and vision coverage
• Healthcare and Dependent Care Flexible Spending Accounts
• Short- and Long-Term Disability coverage
• 401(k) with a company match
• Parental leave
• Tuition reimbursement
• Additional optional benefits and discounts
• Assessment and promotional opportunity after 18 months of service

Compensation

$65,000.00 – $75,000.00 base range . This position is eligible for a bonus. Minimum pay rates will comply with any higher county/city minimums. Final pay considers several factors, including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.

STERIS offers a comprehensive and competitive benefits portfolio. See the full list: STERIS Benefits

About STERIS

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

Equal Opportunity and Affirmative Action

STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.