Travel Support Specialist

About the job Travel Support Specialist


Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are seeking reliable, organized, and client-focused individuals to join our remote team as Travel Support Specialist. This position centers on helping clients navigate the vacation-planning process by researching suitable options, coordinating reservation details, and providing responsive service from the initial request through final confirmation.

The role is a strong fit for individuals who enjoy researching destinations, communicating with customers, keeping information organized, and handling details accurately. Previous travel industry experience is not required, and training is provided.

Primary Responsibilities

• Gather information about client preferences, destination interests, travel dates, budgets, and special requests
• Research and evaluate hotels, resorts, cruises, transportation, tours, excursions, and other vacation services
• Prepare and present suitable options based on individual client needs
• Assist with reservation coordination through approved booking systems and supplier platforms
• Review traveler information, dates, confirmations, and booking requirements for accuracy
• Provide clients with timely updates and important information regarding their arrangements
• Respond to questions and assist with routine modifications or service requests
• Track important booking details, deadlines, and required documentation
• Maintain accurate and organized client records
• Continue developing knowledge of destinations, suppliers, promotions, and available services through ongoing training

What This Opportunity Offers

• Fully remote work environment
• Flexible scheduling
• Training and onboarding for qualified individuals
• Continued destination and supplier education
• Access to approved booking tools and industry resources
• Travel-related discounts and special perks
• Performance-based incentive opportunities
• Collaborative team support
• Opportunities to expand your knowledge and professional skills

Qualifications

• Strong written and verbal communication skills
• Professional and service-focused approach when working with clients
• Excellent organization and attention to detail
• Ability to research information and compare multiple options
• Comfortable learning online reservation systems and digital tools
• Basic computer proficiency and reliable internet access
• Ability to prioritize responsibilities and work independently
• Dependable, adaptable, and willing to learn
• Must be at least 18 years of age
• Must reside in and meet applicable eligibility requirements for the US, UK, Australia, Spain, Mexico, or another qualifying countries/regions