Customer Service Representative

Job Description

Job Description

We are looking for an energetic, hardworking, and professional person to fill our CSR (customer service representative) position. This is a fast-paced position and we are looking for someone who is searching for long term employment. We are looking for someone who is able to work independently and in a group setting. We have created a close-knit family with all our employees and are looking for someone who will fit in with us! If you believe you are a great fit, please read the job description posted below. When applying for the position, please submit a cover letter stating which position would be a great fit for you and why. All positions include a criminal background check and possible drug screening. 

Summary: The mission of American Leak Detection is to find leaks in a manner that is non-evasive, efficient, and environmentally sound. We will give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. 

This is a service position, meaning you are always serving an internal or external customer. The person answering the phone is the first person whom customers interact with and sets the tone for future iterations by making a good impression. The technician out in the field sets a long lasting impression on the customers and plays a large role in client retention.  

CSR Job Functions Include:  Answering calls from customers who are inquiring about leak detection services. Customers include but are not limited to: homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities. Prepare work orders, schedule and dispatch technicians to appropriate locations, relay work orders, messages, and information to or from technicians through phones or email. Invoice completed inspection reports to clients, billing, and collections. Answer calls, take notes, and record information accurately such as customer's name, address, services needs, etc. Strong computer skills, including Word, Excel, and other software programs. QuickBooks knowledge is a plus. 

Essential Duties, Responsibilities and Requirements for all positions include the following (Other duties may be assigned): 

• Language Skills: Applicant must have the ability to write reports, business correspondence and procedure manuals with appropriate grammar, punctuation and spelling and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public. 
• Customer Service Skills: Your voice tone should be friendly, confident, and reassuring. Honesty in communication is required. 
• Attention to detail to ensure accuracy of information relayed is essential. 
• Demonstrate interpersonal skills and proficient in business vocabulary to effectively represent the company. 
• Manage multiple tasks and handle high stress situations. 

Job Type: Full-Time

Customer Service - Minimum 1yr experience.