Sr. Product Manager Tech, Operations Infrastructure Services

Amazons Operations Infrastructure Services (OIS) team is building the unified self-service experience that manages networking compute and devices across 3000 global operations sites from fulfillment centers to delivery stations and grocery stores processing millions of daily orders. The OIS Product Suite is the unified entry point across a portfolio of independently operated managed services analogous to enabling solution teams to provision and manage infrastructure without manual intervention.

We are hiring a Senior Product Manager Technical to own a managed service within our product suite. This is a greenfield opportunity to set the product direction for how Amazons operations infrastructure is managed for the next decade at the intersection of software-defined services physical operations and emerging agentic AI systems.

Key job responsibilities
Own the end-to-end product vision and roadmap for a managed service within the OIS Product Suite from initial PRFAQ through launch defining which infrastructure capabilities the service should expose for self-service and which should remain manually operated in the near term.
Define the services contract with the rest of the product suite including the integration standards and data boundaries that determine where your service ends and the next managed service begins so solution teams get a consistent experience across the portfolio.
Drive elimination of manual intervention in your services provisioning and management flows using escalation and rejection data to find where solution teams get stuck and prioritizing the fixes that convert the most manual work into self-service.
Partner with engineering to translate product direction into shippable design reviewing technical tradeoffs sequencing the roadmap against the teams capacity and making build versus buy or build versus defer calls.
Set the policy for where agentic AI can act on your services behalf deciding which operations are safe to hand to an agent which still require a human in the loop and how that boundary shifts as the underlying physical operations and agentic systems mature.

A day in the life
You spend most of your time at the intersection of product strategy and hands-on technical work. A typical day might start by walking your own self-service flow the way a solution team would then reading the escalation queue to see who gave up and asked a human instead. From there you might jump into a whiteboard session with engineers debating where your services contract ends and the next managed service in the suite begins or writing the PRFAQ that decides which capabilities belong in the product at all. And you will regularly find yourself deciding which of those capabilities should still require a human in the loop and which are ready to be handed to an agent because that boundary is still yours to define.

Amazon offers a full range of benefits to support you and eligible family members including domestic partners and children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- 5 years of product or program management product marketing business development or technology experience
- 5 years of technical product or program management experience
- Experience managing technical products or online services
- 5 years of end to end product delivery experience

- Experience in using analytical tools such as Tableau Qlikview QuickSight
- Experience in building and driving adoption of new tools
- 7 years of product or program management product marketing business development or technology experience
- Masters degree in computer science engineering analytics mathematics statistics IT or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 151200.00 - 204600.00 USD annually

Required Experience:

Senior IC

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