Customer Service Specialist I
Dawar Consulting
Customer Service Specialist I
Our client, a leader in biotechnology and diagnostics, is looking for a Customer Service Specialist I based out of South San Francisco, CA. In this role, you will serve as a key technical and customer-facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.
Key Responsibilities:
- Handle complex customer inquiries and escalations
- Provide expert-level support in customer interactions
- Train and mentor customer service associates
- Analyze customer feedback to identify service improvements
- Ensure high levels of customer satisfaction and service excellence
Required Qualifications:
- 05 years of relevant experience
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Ability to manage customer complaints and resolve issues efficiently
Work Model:
Hybrid Fully on-site for the first eight weeks (training period) After training: Two days remote and three days on-site On-site anchor days: Tuesday through Thursday Working Hours Between 6:00 AM and 5:00 PM (8-hour shift within this window) Training period (first eight weeks): 7:30 AM 4:00 PM
If interested, please send your updated resume at View email address on click.appcast.io
Vacancy posted 4 days ago
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