End User Support Specialist II

Job Summary Central information technology organization, providing the network infrastructure, hardware, software, and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services, and technical support for hardware and software for both the organization’s internal and external clients. Job Responsibilities Provides a high level of customer service and timely technical support for end‑user computer and networking issues to ensure end‑user productivity. Responsible for the installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software. Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at the end‑user location. Typically resolves issues referred by help desk support. Follows standard procedures and guidelines, understands how assigned duties relate to others within the team, and how the team integrates with related teams. Impacts own team through the quality of the support provided, recognizes and solves typical problems, selects solutions from established options, and communicates moderately complex information in routine situations. Works under general supervision with limited ability to modify approach; as an individual contributor with no supervisory responsibilities, manages own workload. Education & Experience High school diploma required; Bachelor’s preferred. Typically requires 2+ years of related work experience. Equal Employment Opportunity Stewart is an Equal Employment Opportunity Employer committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at View email address on click.appcast.io . Pay Range & Benefits Annual base salary range: $47,808.46 – $79,680.78. The base salary is a guide and may vary based on individual candidate qualifications and market conditions. Benefits include health and wellness insurance options, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts. #J-18808-Ljbffr