Shift Leader

Insomnia Cookies is one of the fastest growing, late‑night sweet indulgence companies in the country, and we are actively interviewing Shift Leaders for our brand new Salisbury, MD location. As a Shift Leader you are the captain of our bakery day or night, responsible for predicting the flow of business, building orders, suggesting sales, baking, and interacting with customers. Your leadership style will help create a productive and fun night for the store. Benefits Flexible part‑time work schedules Pay‑on‑Demand – get paid daily for your shift earnings from the previous day Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability within a rapidly growing and reputable company Opportunities for growth and promotion Fun, exciting team environment Employee discount & free cookies with every shift Responsibilities Provide incredible customer service and quality products to all guests throughout their experience within our bakeries Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team Support and work alongside the Cookie Crew Provide a safe, clean working environment for guests and staff and adhere to safe food‑handling practices Manage cash handling and deposits Desired Skills and Experience At least 1 year of experience in a customer‑service focused role Experience with point‑of‑sale systems Outstanding communication, time management, and people skills Outgoing, friendly, and patient demeanor Detail focused and results‑oriented Ability to lead by example and motivate others Ability to lift up to 40 lbs Legally eligible to work in the United States Must be 18 years or older to be employed #J-18808-Ljbffr