Certified Medical Assistant

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Certified Medical Representative I Full Time Patient Services Lawrenceville, GA, US 7 days ago Requisition ID: 1302 Medical Assistant/ Certified Medical Representative I MISSION The Medical Assistant/Certified Medical Representative I is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service. OUTCOMES Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting. Understand practice dynamics in order to efficiently direct patient questions for optimal response. Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience Utilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need. Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms. COMPETENCIES Job Related Competencies: Decision Quality: Making good and timely decisions that keep the organizations moving forward Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics. Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Resourcefulness: Securing and deploying resources effectively and efficiently. Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications. Advanced Values : People Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Heart Patient Focus: Building strong patient relationships and delivering patient centric solutions Service Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity Cultivates Innovation: Creating new and better ways for the organization to be successful Behaviors: Rebounding from setback and adversity when facing difficult situations Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development challenges Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Professional Communication: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone QUALIFICATIONS Basic Qualifications: Education: High School Diploma or GED Credentials/Licensures: Certified Medical Assistant OR Licensed Practical Nurse Preferred Qualifications: Previous, Job Relevant Work Experience: Previous experience in Urology/Gynecology field Previous experience in Clinical or Call Center setting #J-18808-Ljbffr