Operating Director

Overview Job Title: Operating Director Company: Chick-fil-A Location: North Canton FSU Reports To: Owner/Operator Mission To lead the organization by casting vision, developing leaders, and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth. Outcomes / KPIs Achieve Top 20% ranking in all key CEMs by the end of 2027. Maintain average Speed of Service (SOS) under 3:30 within the first year. Ensure Food Safety Score of 1 consistently; Guardian of the Brand . Attain 100% completion on all QIV visits and maintain 95%+ on Smart Shop scores . Keep Food Cost gap under 0.75% through team training, waste control, and operational excellence. Achieve and maintain CFA One sales mix over 40% through digital engagement strategies. Lead a culture of excellence that reduces turnover and develops at least 2 leaders annually prepared for higher-level roles or LDP. Competencies Behavioral Fit Strategic thinking High follow-through and accountability Integrity Strong planning and systems leadership Leadership development and coaching Emotional intelligence and presence Clear, persuasive communication High personal standards Cultural Fit Servant-hearted Enthusiastic and purpose-driven Grace-filled and truthful Generous with time and attention Consistently present and reliable Community-minded and family-oriented Married to the Mission : Grow People, Grow Business, but dating the Methods. Vision : To provide Excellence through Hospitality to help our community Grow. Values : Excellence, Hospitality, Growth #J-18808-Ljbffr