FOH Manager

Front of House Manager

The Front of House (FOH) Manager is a key operational leader focused on delivering exceptional hospitality, guest satisfaction, and team engagement. As a guardian of our brand and culture, the FOH Manager ensures that every guest interaction is fast, accurate, and genuinely welcoming.

This role is hands-on and highly interactive, with the FOH Manager actively working in guest-facing roles while leading shifts, managing labor, coaching team members, and maintaining a high-energy, service-driven environment. A successful FOH Manager leads with humility, consistency, and confidence—committed to personal growth and to helping others succeed.

Primary Responsibilities

• Lead the team to deliver hospitality excellence through great food, fast & accurate service, and genuine guest interactions.
• Manage shift flow, labor, break schedules, and team deployment across the front counter, dining room, Drive-Thru, and mobile orders.
• Execute and oversee all opening and closing procedures for FOH.
• Address guest concerns and lead real-time service recovery using the HEARD model.
• Conduct shift huddles to align the team on service priorities and daily goals.
• Use OneClick and internal systems to share updates, receive feedback, and follow through on tasks.
• Maintain standards in cleanliness, team appearance, and safety protocols throughout FOH.

Development & Leadership

• Coach, develop, and encourage FOH team members in real time.
• Lead by example in modeling Core 4 behaviors and 2nd Mile Service.
• Foster a team culture based on trust, unity, and respect.
• Take initiative to resolve team conflict and support harmony across shifts.
• Participate in leadership meetings, required training, and ongoing development.
• Track progress toward monthly goals and contribute to continuous improvement.
• As an FOH Manager, you are expected to lead through the SERVE Leadership Model:
• S – See the Future: Understand and communicate the restaurant's vision and direction.
• E – Engage and Develop Others: Coach, challenge, and celebrate the team.
• R – Reinvent Continuously: Promote innovation and process improvement.
• V – Value Results and Relationships: Balance people-care with operational outcomes.
• E – Embody the Values: Demonstrate character, humility, and a servant-leader mindset.

Qualifications & Expectations

• Passionate about hospitality and leading people with a servant-heart.
• Excellent communicator—verbal, written, and digital.
• Strong in organization, decision-making, and multitasking.
• Certified in Pathway modules.
• Fully available during key operating hours, including mornings, evenings, and weekends.
• Maintains professionalism, confidentiality, and consistency.
• Reliable, accountable, and committed to growth—for self and others.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off
• Life insurance
• Employee discount