Community Manager-Preserve at Winchester Crossing

Job Details Level: Experienced Location: Preserve at Winchester Crossing – Groveport, OH 43125 Position Type: Full Time Education Level: High School Salary Range: $65,000.00 - $67,000.00 Job Shift: Day Job Category: Property Management From the West Coast to the East Coast and everywhere in between, 29th Street Property Management manages diverse multifamily properties. Ranging from high-end luxury assets to small-scale properties, 29th Street continues to grow. Our multi-billion-dollar collection of properties across the nation gives us an opportunity to continue to diversify our community portfolio, making us a multifamily industry leader. Benefits 15 Paid Vacation Days 6 Paid Sick Days 11 Paid Holidays Immediate Eligibility for Medical, Dental and Vision Insurance Health Savings Account Short Term Disability Basic Life Insurance Pet Insurance 401K Come join our growing team! Summary of Position The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for implementing company policies, procedures and programs that assure a well‑managed, well‑maintained property within established management operations and ensuring compliance with all regulatory agencies and investors. Essential Job Functions Customarily and regularly exercising discretion and independent judgment in defining and achieving property objectives, evaluating those objectives and recommending changes to property structure, management, and goals. Responsible for renewal offers to residents prior to lease expirations. Responsible for creating and posting 10‑day notices and small balance letters for non-payment of rent and sending in late fees. Overseeing finalized paperwork for Move‑Out Review and submitting to Haven Residential. Ensuring work orders are entered and closed out timely. Resident Management Constantly strive to achieve a 95% or higher collected occupancy rate. Strive to renew 100% of all resident leases at or close to market rents and 30 days prior to expiration of existing leases; use the budgeted rent schedule or approved prices from Management Company. Serve as the first point of contact for residents. Perform the duty of showing, accepting applications and completing the lease process for current and future available units. Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move‑ins. Submit all leases and applications immediately upon completion with appropriate deposit dollars. Ensure all leases are fully signed and money paid prior to issuance of property keys and access codes. Complete resident move‑in and move‑out checklists with residents. Complete the vacate settlement statement and return it and all lease copies to the office within one week. Complete weekly activity summary and time log and submit as required each week to the Regional Manager. Maintain confidentiality on all matters pertaining to the property, ownership, and residents. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to multi‑family housing. Comply with all practices and procedures outlined in the Haven Residential Operations and Policy Manual. Document and log all maintenance requests. Provide monthly and weekly financial reporting. Marketing Study the surrounding market, noting trends and opportunities with respect to utilities, parking, value‑added services, and community needs. Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal. Conduct open houses and participate in other events as requested by Corporate Managers. Distribute all resident communications as needed (newsletters, notices, etc.). Design, recommend to Regional Manager and implement approved resident retention and incentive programs. Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company. Employee Management Customarily and regularly direct the work of less than two full‑time team members. Monitor and evaluate team member performance and have primary authority for hiring, firing, promotion and other changes of status of team members within the property. Provide mentoring and training to enhance employee value. Provide quick and decisive disciplinary action when required. Monitor, record, and ensure proper time reporting, quality/efficiency for work completion, and follow‑up make‑ready completion. Manage employee needs, training of certifications and overall teamwork. Qualifications Superior organization and communication skills. Ability to provide courteous and professional service to residents, Community Managers and supervisors. Ability to maintain courteous and professional relations with vendors and other service providers. Honesty in time reporting. Reliability. Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.). Valid driver's license may be required. Education and Experience Educational degree not required. At least one year of experience preferred. #J-18808-Ljbffr 29th Street