Contact Center Representative - $20-$20.50/hr (Onsite | Chino, CA)

Position Overview

Responsible for managing high-volume inbound customer interactions while delivering excellent customer service. This role involves assisting with automotive-related inquiries, appointment scheduling, and resolving customer concerns efficiently.

Key Responsibilities

• Manage a high volume of inbound calls (approximately 30–40 calls per shift) in a timely and professional manner.
• Provide exceptional customer service while addressing inquiries related to recalls, warranties, and technical concerns (e.g., malfunctioning radio codes).
• Assist customers in scheduling appointments for airbag recalls and provide dealership information.
• Accurately capture and document customer concerns to create detailed cases.
• Deliver accurate information and determine appropriate next steps, including case resolution or escalation to the proper department.
• Handle high-volume inbound settlement-related calls, ensuring timely and satisfactory issue resolution.
• Provide detailed claim information while maintaining high accuracy and professionalism.
• Collaborate effectively with team members to support feedback, performance improvement, and growth opportunities.
• Utilize multiple systems, screens, and software applications simultaneously to assist customers.

Required Skills

• Call center operations
• Customer service
• Computer navigation and multitasking
• Inbound call handling

Top Skills

• Call center experience
• Customer service expertise
• Strong computer navigation skills
• Inbound call management

Additional Qualifications

• Ability to work both independently and as part of a team
• Minimum typing speed of 35 WPM
• Strong computer skills, including navigating multiple systems, screens, and applications
• Previous customer service experience required
• Strong decision-making skills with the ability to work with minimal supervision
• Automotive or dealership experience is a strong plus (preferred but not required)

Education

• College degree preferred; equivalent work experience will be considered

Schedule Requirements

• Must be available to work Monday–Friday between 6:00 AM and 5:00 PM (various shifts within this timeframe)

Experience Level

• Entry Level

Job Type & Location

This is a Contract to Hire position based out of Chino, CA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chino,CA.

This position is anticipated to close on Jun 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.