Technical Support Engineer
Longfinch Technologies
Key Responsibilities
· Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior
· Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback
· Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections
· Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)
· Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents
· Participate in incident bridges and support escalation workflows
· Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation
Required Qualifications
· 5–7+ years of VoIP/telecom operations experience in enterprise environments
· Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)
· Experience with incident management processes (ITSM/ticketing, escalations, documentation)
· Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect
Preferred Qualifications
· Experience in BFS or regulated industries with strict change/audit requirements
· Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs
· Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns
· Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)
· Experience acting as a telecom architect or L3 support
· Exposure to enterprise monitoring and observability tools
- Experience working in BFS Sector
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer in Hoboken, NJ vacancy
- ...CDRs, SBC logs, SIP traces, and vendor/carrier feedback · Support STIR/SHAKEN operational behaviors, including signing success/failure... ...) · Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents · Participate in incident bridges...SuggestedWork at office
Longfinch Technologies
Kearny, NJ1 day ago - ...for a dedicated team member to provide level 1 and 2 help desk support to our expanding client base. You will support Microsoft Networks... ...should have good written and verbal communication skills, technical aptitude, and a desire to solve problems for others. A Technical...SuggestedWork at office
- eMazzanti in Hoboken, New Jersey, is seeking a Help Desk Support Technician to provide outstanding level 1 and level 2 support to its... ...problem-solving and communication skills while effectively managing technical troubleshooting and customer service issues. A positive...Suggested
- King Tech Repair in Secaucus, NJ is looking for IT Help Desk Support professionals to join our team. This role offers the opportunity... ...assist our growing client base. Candidates should have strong technical skills and excellent customer service capabilities. The ideal candidate...SuggestedWork at office
- A consulting firm located in Secaucus, New Jersey, is seeking an Account Manager to interact with clients in the Government and Commercial sectors. This role involves identifying technology professionals for contract opportunities and attending networking events. Candidates...SuggestedContract work
- ...Join to apply for the Bare Metal Support Engineer role at CoreWeave Join to apply for the Bare Metal Support Engineer role at CoreWeave... ...understanding of customer workloads and use cases to provide tailored technical support. Coordinate remote troubleshooting and hardware...Permanent employmentFull timeTemporary workCasual workWork at officeRemote workFlexible hours
CoreWeave
Livingston, NJ1 day ago - Job Description Seeking a Network Technician / Fiber Engineer to support and maintain fiber optic and telecommunications network infrastructure. This is a hands-on role involving network troubleshooting, fiber testing, equipment installation, maintenance, and service...
GCS Recruitment
Union City, NJ1 day ago $95k - $115k
...internationally recognized youth-serving organizations that support education, youth and family development, and health... ...to troubleshoot across them. As part of the Engineering team, this individual will provide technical support for the Referee Replay Center, NBA...Full timeTemporary workWork at officeLocal areaRemote workShift workWeekend work- ...Working with elevated and underfloor cabling trays. Assist in troubleshooting network equipment and cabling. This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all...Hourly payWork at officeShift workNight shift
Black Box
Secaucus, NJ4 days ago - ...Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate...ApprenticeshipWorldwideShift work
US Navy
Union City, NJ4 days ago - ...IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist... ...closely with global IT, Security, Infrastructure, and Engineering teams to deliver exceptional technical support and operational continuity. Key...Full timePart timeWork at officeRemote workWorldwideRelocationMonday to FridayAfternoon shift3 days per week
Matrix Global
Jersey City, NJa month ago $83k - $145k
...superior infrastructure performance with deep technical expertise to accelerate breakthroughs... ...high-performance experience. This team supports the infrastructure that powers the AI... ...closely with the internal and customer engineering teams, offering valuable insights from...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hoursShift work- # Technical Support Engineerby Illuminate Studio in San Diego, CACustomer Service07/06/2022#### OverviewAs a Technical Support Engineer, you will work within a Product Delivery Team fused with UX, engineering, product and data talent. You will help the team design beautiful...
$99k - $132k
...time to join our team. What You’ll Do Support is a deep part of our culture here at Weights... .... Customers write in with highly technical questions, suggestions, or bug reports,... ...entire user base Collaborate with the engineering and product team when troubleshooting issues...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hoursWeekend work$85.28k - $139.36k
...Your recruiter will be able to clarify expectations and answer any questions you have. We’re currently looking for a Technical Support Engineer to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight...Hourly payFull timeWork at officeRemote workWorldwideFlexible hoursShift work$122k - $163k
...superior infrastructure performance with deep technical expertise to accelerate breakthroughs... ...high-performance experience. This team supports the infrastructure that powers the AI... ...closely with the internal and customer engineering teams, offering valuable insights from...Permanent employmentFull timeTemporary workWork experience placementCasual workWork at officeRemote workWorldwideFlexible hoursShift workCoreWeave
Livingston, NJ17 days ago- ...Hiring Alert | Level 3 Support Engineer Location: New York, NY (Onsite) Employment Type: Full-Time Experience Required: 10... ...for complex production environments Experience creating technical documentation and operational procedures Ability to train...Full time
Northern Base
Jersey City, NJ1 day ago $40 - $45 per hour
...signature ForbesLive events and 49 licensed local editions in 81 countries. Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees,...Hourly payTemporary workWork at officeLocal areaRemote workWorldwideShift workForbes
Jersey City, NJ1 day ago- ...projects, collaborate with a dynamic and supportive team, and receive investment in your... ...Translate business and architecture into technical solutions, partnering with stakeholders... ...of 2 years of experience in platform engineering, data/BI development, system integration...Work experience placementWork at officeRemote workFlexible hours
$70.3k - $148k
...We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:Support Supermicro Global Service Installation Team and... ...of server and network equipment. To provide technical support for installed equipment pertaining to...WorldwideFlexible hoursNight shift- ...to our school campuses across Texas, and serve as the primary technical contact for students experiencing laptop issues. What You'll Do... ...process returns within 48 hours of receipt. Student technical support: Serve as the first point of contact for students experiencing...Live inRemote workHome office
GrabJobs
Jersey City, NJ5 days ago - Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled...Permanent employmentFull timeH1bLocal area
- GCS Recruitment seeks a Network Technician / Fiber Engineer in Union City, NJ to support and maintain fiber optic and telecommunications infrastructure. The role involves hands-on troubleshooting, testing, installation, maintenance, and service restoration across transport...
$163.4k - $322.1k
...architecture, and implementation efforts that support enterprise transformation and business... ...project teams and provide strategic and technical guidance throughout solution... ...Science, Information Technology, Software Engineering, or a related fieldAbility to travel 50%...Visa sponsorship$130k - $150k
...partnering with cross-functional teams to support enterprise cloud initiatives.... ...capabilities.Partner with infrastructure, engineering, DevOps, and compliance teams to integrate... ...requirements while mitigating risk.Provide technical leadership and guidance on cloud security...Work at officeLocal area$110.7k - $218.3k
...environmentsLeading workstreams and providing technical guidance during implementation and... ...for RICE objects1+ year of experience supporting Oracle Cloud integration initiatives... ...Science, Information Technology, Software Engineering, or a related field.Ability to travel 5...Visa sponsorship$3,200 per week
...recognized youth-serving organizations that support education, youth and family development,... ...The Project Employee, GDC Support Engineer will manage core functions at the Game Distribution... ...The ideal candidate will have a strong technical background in broadcast production, as...Full timeTemporary workWork at officeLocal areaRemote workShift workNational Basketball Association (NBA)
Secaucus, NJ1 day ago$134.5k - $265.1k
...ends on 12/31/2026.Work you will do:As a Cyber Forward Deployed Engineer (FDE) Manager, you will lead delivery of cybersecurity and AI-... ...)Translate business and cybersecurity needs into high-quality technical solutions (including AI/GenAI-enabled capabilities where...Local areaVisa sponsorship$3,200 per month
...systems—particularly IP-based equipment supporting uncompressed and compressed video... ...individual will be part of the Systems Engineering & Support team, supporting broadcast media... ...flexible streaming delivery workflows.Monitor technical continuity using QC and monitoring...Full timeTemporary workWork at officeLocal areaAll shiftsFlexible hoursNight shift$25.19 - $30.34 per hour
...and participation in a rotating on-call schedule for after-hours support. We need experience troubleshooting Windows 10 and Windows 11... ...MFPs, label printers, and barcode scanners. We collaborate with engineers on project‑based work and contribute in a team environment. We...Hourly payFull timeFlexible hoursShift workDay shiftAfternoon shiftEarly shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!
