Valet Lead Ilani Casino

Job Description

Job Description

Description

Position: Valet Lead
Location:  Ilani Casino
Pay: $18.13 an hour (plus tips)
Shift:  Fri- Sat (7pm-3am)
Sun-Thursday (5pm - 1am) or (6pm-2am)

The Valet Lead ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Valet Lead works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities

Employee must be able to perform essential functions of the position with or without reasonable accommodations

1. Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
2. Retrieve keys from guest; issue ticket to guest or enter customer information using electronic device.
3. Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
4. Inspect vehicle for preexisting damage record information using electronic device or manual ticket; correctly record the make, model and exact location of each vehicle.
5. Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
6. Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
7. Direct traffic, position barricades, and arrange for towing service when necessary.
8. Immediately report any incidents or claims to Operations Manager or Shift Lead.
9. Request and collect relevant fees for use of service.
10. Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
11. Communicate professionally at all times with guests, client, and teammates.
12. Must be able to work all closing shifts as assigned.

Skills, Knowledge and Expertise

• At least 18 years of age
• Valid Driver’s License
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Previous valet experience, preferred
• Previous Leadership experience required.

Benefits

Join our team and enjoy an outstanding benefits package, including:

 

 

(Full Time Only)

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.  

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.

 

 

(Part Time)

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off : Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.