Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Tim Green State Farm in Winchester, KY for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Answer questions about policies, bills, and coverage updates and get the details right
• Work through customer problems calmly until they are resolved
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system

Qualifications

• No prior insurance experience required
• A patient listener who enjoys solving problems for people
• Careful with details and dependable about seeing tasks through
• Willing to earn the required Property and Casualty license
• Friendly and professional, and puts customers' needs first

Benefits

• Base salary plus performance-based commission
• SIMPLE IRA retirement plan with employer match
• Health insurance
• Life insurance
• Disability insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Paid parental leave
• Clear career advancement paths

Pay range: $40,000-$60,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

 

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.