Training Specialist

*Description*
Technical Support Group. This team is responsible for building out training content for the contact center agents. These agents are addressing user issues with applications. The Training specialist builds curriculum for instructor lead training, self study modules, utilized by onsite trainers and delivers that training to the trainer.
Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise.
Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience.
Will lead training efforts for our Customer Care Center Operation and will partner with 3rd party contact centers in leading new program startups and ongoing operations.
Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and curriculum materials.
TYPICAL DAY
Collaborate with team members on building front line agent processes. Develop, build and refresh training curriculum. Educate Trainers on how to deliver training curriculum. Build and maintain knowledge articles. Attend necessary business meetings.
*Skills*
Customer service, E-learning, Powerpoint, Training materials, training development, training documentation
*Top Skills Details*
Customer service,E-learning,Powerpoint,Training materials
*Additional Skills & Qualifications*
*Working in a contact center*
4 year education or communication degree and/or 2+ years combined experience working within a contact center environment plus 5+ years experience in a quality evaluator, quality related role or data analytics role.
Knowledge of Microsoft Word, PowerPoint, and Excel Superior written communication skills. Customer service a plus. Data Analytics Trend Analysis
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of East Peoria, IL.
*Pay and Benefits*The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in East Peoria,IL.
*Application Deadline*This position is anticipated to close on Jul 8, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.