Manager

Manager

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Primary and On-Going Accountabilities

Effectively Manage a Steak 'n Shake Shift

Execute the 14 point walk and correct deficiencies as they arise

Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence

Ensure service, hospitality, accuracy and speed standards are achieved

Maintain strict compliance with health, safety and security standards and procedures

Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest

Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach

Ensure accurate adherence to all State and Federal laws on assigned shift

Lead by Example

Has authority to discipline associates

Recommends associates for hiring and promotion

Recommends associates for termination

Specific Duties and Responsibilities

Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:

Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.

Ensure Guests are immediately recognized upon entering and as they are leaving

Motivate all Associates to deliver great hospitality toward all guests and other associates

Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:

Execute the 14 point walk ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved

Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment

Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings

Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

Assign and verify all side work is accurately and efficiently completed

Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity

Ensure all Safety procedures and policies are strictly adhered to

Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:

Deploy associates appropriately as planned on the Schedule and Line up sheets

Ensure appropriate staffing levels of well-trained associates on assigned shifts

Complete shift and daily inventory and accurately post into the back office POS System

Check in food delivery, ensure proper storage and post-delivery into the POS.

Complete food order based on commissary order guide and enter into ordering system

Maintain strict adherence to cash handling and banking policies and procedures

Complete shift tools and administration duties as assigned by General Manager

Scope: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.

Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles

Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines

Takes responsibility for shift financial results

Serves as a resource to colleagues and as a mentor to less experienced Managers

Actively manages the shift ensuring speed and food quality

Key Relationships: Position's key contacts and relationships.

Primary:

Restaurant Associates

Restaurant Trainers

Restaurant Management

Secondary:

Division President

Field Training Manager

Human Resource Manager

Requirements: Typical minimum requirements to perform the job.

High School graduate or equivalent education preferred

Certified in all Stations at Steak 'n Shake or equivalent experience

ServSafe certified (based on local regulations)

Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures

Positive, motivating communication skills

Strong organization and time management skills

Strong coaching and mentoring skills

Flexible and adaptable to changing circumstances

Ability to read, write, perform mathematical calculations and analyze data

Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach

Able to work in excess of 40 hours per week while standing, walking and stretching

Able to lift, carry, push and pull 30 lbs

Able to perform any task performed by a service or production associate

Able to see across the restaurant to monitor and oversee the operation

Able to legally operate a motor vehicle

Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Key Performance Indicators: Key indicators to be used to measure job performance.

Field Results Report

Key Metrics

Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Career Path: Logical positions along the career path, vertical and/or lateral.

Restaurant Manager

General Manager

Franchise Partner

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