Field Service Operations Manager

We are helping our client, a privately and publicly affiliated technology company that designs and deploys advanced automated mechanical and robotic systems for commercial and industrial environments across the United States. The company is part of a larger, well-established industrial technology group with decades of engineering heritage, and it has built a strong footprint with clients across real estate, municipal, healthcare, and commercial sectors. The organization is in active growth mode, expanding its U.S. service footprint and investing in building out a more structured, scalable field operations function. Location: New Jersey About the Role In this role you will take ownership of the company's U.S. field service organization, leading a team of field technicians who maintain and support the company's deployed systems across New Jersey, California, and the Boston area. You will report directly to the VP of Operations and will be responsible for day-to-day technician management, service quality, and team cohesion, with the mandate to professionalize and strengthen the management structure of the department. This is a hands‑on operational leadership role, suited to someone who wants to build and run a service organization with real autonomy. Responsibilities Lead and manage a geographically distributed team of field technicians across New Jersey and a few other states Provide hands‑on people management: scheduling, performance management, coaching, and development of technicians Strengthen team cohesion and resolve conflicts within the technician team Oversee day‑to‑day field service operations, ensuring consistent service quality and adherence to safety protocols Travel periodically (appx. once a month) to support California operations, with secondary travel to the Boston area Report directly to the VP of Operations on team performance and operational matters Support the build‑out and professionalization of the service department's structure and processes as the company scales its U.S. presence Requirements 5+ years of people management experience 5+ years of experience managing geographically distributed teams across multiple locations/time zones Experience managing technicians or field service teams directly Strong engineering background, with experience in automated systems design and/or deployment Background in one of the following: robotics, automated/mechanical systems, intralogistics or warehouse automation, elevators/lifts, heavy industry, electronics, IoT, medical device hardware/software, military systems, or multidisciplinary systems manufacturing (component‑only manufacturing background does not fit) Strong conflict‑resolution skills and a proven ability to build team cohesion Strong knowledge of safety protocols and their implementation in a field environment Willingness to travel periodically (monthly to bi‑monthly) What the Company Offers The company offers a competitive salary along with a comprehensive benefits package, including retirement plan participation, medical and dental coverage, and paid time off. The role offers genuine ownership and autonomy to help shape and grow a U.S. field service organization during a period of active company expansion, working alongside an established team with deep technical expertise. #J-18808-Ljbffr